topic Not signal. Sky in Sky+

Not signal. Sky

Jagroopsingh — Thu, 01 May 2025 16:47:14 GMT

Hi just. Sky is not signal. 4 days can u check whtsa wrong ? Thanx

Re: Not signal. Sky

Mark39 — Thu, 01 May 2025 16:58:34 GMT

Sky+? Or Sky Q? You've posted in the Sky + forum.

Re: Not signal. Sky

GD1 — Thu, 01 May 2025 16:58:55 GMT

@Jagroopsingh In case your not aware this is a customer helps customer community, we can't check anything for you.

Is the actual message "No Satellite Signal"? If so Sky no longer support Sky+HD boxes so you'll need to employ the services of a local satellite installer company

Re: Not signal. Sky

Daniel0210 — Thu, 01 May 2025 16:59:04 GMT

@Jagroopsingh
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

No signal and no satellite signal are different.

If it's no satellite signal, Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to check/repair/replace it.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.