topic Re: Sky+playback not available in Sky+

Sky+playback not available

SW611 — Thu, 24 Apr 2025 11:07:38 GMT

Sky+playback is not available we can't watch anything we have recorded or anything in our planner or use any basic normal functions like pause rewind etc etc!

our card said we do not have a sky subscription when I tried to troubleshoot but we obviously do

Re: Sky+playback not available

caesarome — Thu, 24 Apr 2025 11:10:21 GMT

@SW611 wrote:

our card said we do not have a sky subscription

Has it just started to say this so have you placed and cancelled an order for Sky Q ?

Re: Sky+playback not available

SW611 — Thu, 24 Apr 2025 11:14:24 GMT

Yes we did order SkyQ & cancel in December last year because we are having major renovations at present, we have been away but it was working two weeks ago we are just back again & nothing!

Re: Sky+playback not available

Mark39 — Thu, 24 Apr 2025 12:16:47 GMT

When you order Sky Q, your Sky+ Viewing Card is marked for cancellation at some point in the future. Unfortunately that isn't undone if you subsequently cancel Sky Q and it looks like your Card has now indeed been cancelled. You'll need to call Sky for a replacement Card.