topic Re: Box still initialising in Sky+

Box still initialising

Spud40 — Tue, 22 Apr 2025 11:08:13 GMT

Second day unable to use sky as stated box is initialising

Re: Box still initialising

BenJoBanjo — Tue, 22 Apr 2025 11:54:23 GMT

@Spud40 wrote:
Second day unable to use sky as stated box is initialising

Assuming you have tried powering it off at the wall for a few minutes and restarting, if it still doesn't work then it may be that the box is end of life and cannot be revived. If this is the case then there's little you can do other than switch to Sky Q or Sky Stream. Sky+ is now a discontinued legacy product which Sky no longer supports.

Re: Box still initialising

Annie+UK — Tue, 22 Apr 2025 12:07:18 GMT

@Spud40 wrote:

Second day unable to use sky as stated box is initialising

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Box still initialising

Mark39 — Tue, 22 Apr 2025 12:18:42 GMT

@Spud40 wrote:

Second day unable to use sky as stated box is initialising

The 'initialising' message is shown because the box hasn't received a viable satellite signal for while, hence the advice in @Annie+UK's post. The box itself is unlikely to be faulty. Much more likely to be an issue with your dish setup.