topic Re: Mackenzie Sky+HD Box in Sky+

Mackenzie Sky+HD Box

MacWorcester — Mon, 21 Apr 2025 09:55:48 GMT

Recently had a replacement sky + hd box installed that gives us no sky channels, plus unable to record programmes. What is the problem and how can it be fixed?

Re: Mackenzie Sky+HD Box

Daniel0210 — Mon, 21 Apr 2025 10:06:13 GMT

@MacWorcester

Sky+, being a legacy package, is no longer supported by Sky.

You can't now pair a viewing card to another Sky+ box that it wasn't paired to at the end of October 2024.

You can still call Sky to discuss your options which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.

Re: Mackenzie Sky+HD Box

Mark39 — Mon, 21 Apr 2025 09:58:34 GMT

It's the Viewing Card linked to your Sky account which tells your Sky box what channels you're entitled to watch and record. The Card has to be 'paired' with your Sky box.

Unfortunately it's no longer possible to pair a Viewing Card with any Sky+ box, other than the one your owned prior to October last year.

Re: Mackenzie Sky+HD Box

TimmyBGood — Mon, 21 Apr 2025 17:54:00 GMT

@MacWorcester wrote:

Recently had a replacement sky + hd box installed

By who?