topic Re: Problem with Sky HD+ connecting to new internet provider in Sky+

Problem with Sky HD+ connecting to new internet provider

Deek2 — Sat, 19 Apr 2025 13:44:23 GMT

I have changed internet service provider and I have been trying to connect the new internet service to the sky +hd box via an Ethernet cable through a wifi repeater.
in setting -network all except connection to on demand which say Fail.
please advise

Re: Problem with Sky HD+ connecting to new internet provider

Mark39 — Sat, 19 Apr 2025 14:26:43 GMT

Was it connected the same way with your previous provider? What have you tried so far?

Re: Problem with Sky HD+ connecting to new internet provider

Deek2 — Sun, 20 Apr 2025 05:42:46 GMT

thanks for the contact. Connection was by Ethernet but not through a repeater.
it kept indicating connection to on demand

FAIL on the network page. Router connection ok. There was an ip address for the box and DHCP is and was ON.

thanks

Re: Problem with Sky HD+ connecting to new internet provider

Deek2 — Sun, 20 Apr 2025 06:09:57 GMT

FYI I have purchased a used SKY Wireless Connector Mini which failed when tried Twice. But there it no power indication on the Connector.? Ideally I would prefer a wireless connection.

Re: Problem with Sky HD+ connecting to new internet provider

Mark39 — Mon, 21 Apr 2025 13:21:48 GMT

@Deek2 you could try disconnecting the ethernet cable from your Sky box and then restarting it by switching off at the plug for 4 minutes. Then try setting up the ethernet connection again. If it's still no-go, you might need to consult the repeater manufacturer.

Re: Problem with Sky HD+ connecting to new internet provider

Mark39 — Mon, 21 Apr 2025 13:24:40 GMT

@Deek2 wrote:

FYI I have purchased a used SKY Wireless Connector Mini which failed when tried Twice. But there it no power indication on the Connector.? Ideally I would prefer a wireless connection.

Either your Sky box's USB port is faulty, of the connector you've purchased isn't compatible with your Sky box. See Sky's help here which explains the different connectors: https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/on-demand-and-box-sets/articles/sky-tv-on-demand-setting-up-wireless-password-connector

Re: Problem with Sky HD+ connecting to new internet provider

TimmyBGood — Mon, 21 Apr 2025 17:55:55 GMT

@Mark39 wrote:

See Sky's help here which explains the different connectors: https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/on-demand-and-box-sets/articles/sky-tv-on-demand-setting-up-wireless-password-connector

Good find ; )