topic Re: Returning sky box in Sky+

Returning sky box

Maddytaylor — Sat, 19 Apr 2025 14:49:09 GMT

I have sent back my sky box but i keep getting emails to say you haven't got it

Re: Returning sky box

Annie+UK — Sat, 19 Apr 2025 14:54:48 GMT

You have posted in the Sky+ forum, Sky+ boxes are owned by the custoer thus need not be returned!

Are you sure you returned a Sky+ box as this does seem rather unlikely given the info in your post?

Re: Returning sky box

Daniel0210 — Sat, 19 Apr 2025 14:54:40 GMT

@Maddytaylor
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

Youve posted in the Sky+ board. Sky+ equipment doesn't need returning.

What have you returned?

Have you kept your proof of posting / tracking information / email from Sky confirming package with courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Returning sky box

caesarome — Sat, 19 Apr 2025 15:08:42 GMT

@Maddytaylor

To confirm., we can get you some help with this if you let us know what you have returned and if you have the proof of posting receipt ?