topic HD channels in Sky+

HD channels

Lockey1057 — Thu, 17 Apr 2025 19:16:50 GMT

I have not used my sky service for sometime. I have just switched it on and it is telling me to dial a phone number for HD channels.

when I dial the phone number I am told it is an invalid number.

can someone please help !

Re: HD channels

Annie+UK — Thu, 17 Apr 2025 19:24:52 GMT

Your card has most likely been deactivated as it need a satellite signal to keep authorisation

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Re: HD channels

TimmyBGood — Fri, 18 Apr 2025 07:16:02 GMT

@Lockey1057 wrote:

I have just switched it on and it is telling me to dial a phone number for HD channels.

when I dial the phone number I am told it is an invalid number.

Is that the message about the end of support for non-HD Sky boxes?

This requires a different course of action, but the specific promotion has ended.