https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4959639#M157794 <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em 1em; margin-top: 1ch; margin-bottom: 1ch;">See question <STRONG>Q23</STRONG> in my <STRONG><A title="Visit my Sky Plus F⋅A⋅Q page for help with your Sky Plus issues" href="https://annieuk.ddns.net/sky-faq?event#q23b" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG> for No Satellite Signal</DIV> <P>"No <STRONG>Satellite</STRONG> Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:<BR /><BR /></P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em 1em;">• The Dish is misaligned <EM>(not all transponders are getting through, thus some channels may be affected and others not)</EM><BR />• The Tuners in the sky box<BR />• The input sockets on the Sky box<BR />• The plugs on the cables<BR />• The cables themselves<BR />• The Sockets on the dishes LNB<BR />• The dishes LNB has gone faulty for the connections the box is using<BR />• You have plugged your Sky+ box into a dish that is only compatible with Sky Q</DIV> <P>&nbsp;</P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em 1em; margin: 0 auto 2ch auto;"><STRONG>Please Note:</STRONG> Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky <STRONG>Q</STRONG> (<EM>all issues will be fixed during a Sky Q install</EM>), Sky <STRONG>Glass</STRONG> and Sky <STRONG>Stream</STRONG></DIV> <P>You may have to call out a local satellite installer, unless you already have <STRONG>Sky Protect</STRONG> insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet</P> Mon, 14 Apr 2025 08:48:35 GMT Annie+UK 2025-04-14T08:48:35Z https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4956861#M157709 <P>I am unable to get many channels on both my boxes&nbsp;</P> Thu, 10 Apr 2025 10:37:49 GMT https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4956861#M157709 AB93 2025-04-10T10:37:49Z https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4956863#M157710 <P>Please advise</P> Thu, 10 Apr 2025 10:40:43 GMT https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4956863#M157710 AB93 2025-04-10T10:40:43Z https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4956864#M157711 <P>Please explain FULLY what is happening</P> Thu, 10 Apr 2025 10:42:34 GMT https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4956864#M157711 Annie+UK 2025-04-10T10:42:34Z https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4956951#M157715 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4370216">@AB93</a>&nbsp;if there's an error message, what does it say?&nbsp;</P> Thu, 10 Apr 2025 12:23:04 GMT https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4956951#M157715 Mark39 2025-04-10T12:23:04Z https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4959511#M157784 <P>Hi, I am getting some channels, but some channels are showing a message "not getting a signal)</P> Mon, 14 Apr 2025 06:29:21 GMT https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4959511#M157784 AB93 2025-04-14T06:29:21Z https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4959639#M157794 <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em 1em; margin-top: 1ch; margin-bottom: 1ch;">See question <STRONG>Q23</STRONG> in my <STRONG><A title="Visit my Sky Plus F⋅A⋅Q page for help with your Sky Plus issues" href="https://annieuk.ddns.net/sky-faq?event#q23b" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG> for No Satellite Signal</DIV> <P>"No <STRONG>Satellite</STRONG> Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:<BR /><BR /></P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em 1em;">• The Dish is misaligned <EM>(not all transponders are getting through, thus some channels may be affected and others not)</EM><BR />• The Tuners in the sky box<BR />• The input sockets on the Sky box<BR />• The plugs on the cables<BR />• The cables themselves<BR />• The Sockets on the dishes LNB<BR />• The dishes LNB has gone faulty for the connections the box is using<BR />• You have plugged your Sky+ box into a dish that is only compatible with Sky Q</DIV> <P>&nbsp;</P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em 1em; margin: 0 auto 2ch auto;"><STRONG>Please Note:</STRONG> Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky <STRONG>Q</STRONG> (<EM>all issues will be fixed during a Sky Q install</EM>), Sky <STRONG>Glass</STRONG> and Sky <STRONG>Stream</STRONG></DIV> <P>You may have to call out a local satellite installer, unless you already have <STRONG>Sky Protect</STRONG> insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet</P> Mon, 14 Apr 2025 08:48:35 GMT https://helpforum.sky.com/t5/Sky/Problems-receiving-channels/m-p/4959639#M157794 Annie+UK 2025-04-14T08:48:35Z