https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959616#M157790 <P>Is that a new install with a phone line connected to the box? Also Is calling to reinstate the card done by an automated call?&nbsp;</P> Mon, 14 Apr 2025 08:13:34 GMT Anonymous 2025-04-14T08:13:34Z https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959556#M157786 <P>Sky+ hd box was switched off at the mains for a few months , now powered back on. However the existing viewing card requires pairing. Card was paired previously before the box was switched off at the mains.</P> Mon, 14 Apr 2025 07:30:07 GMT https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959556#M157786 Anonymous 2025-04-14T07:30:07Z https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959578#M157788 <P>You could try carrying out a New Install, but I suspect you'll need to call to get your Viewing Card reinstated.</P> Mon, 14 Apr 2025 07:40:46 GMT https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959578#M157788 Mark39 2025-04-14T07:40:46Z https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959616#M157790 <P>Is that a new install with a phone line connected to the box? Also Is calling to reinstate the card done by an automated call?&nbsp;</P> Mon, 14 Apr 2025 08:13:34 GMT https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959616#M157790 Anonymous 2025-04-14T08:13:34Z https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959895#M157811 <P>Have existing sky hd box which was previously paired to existing viewing card. However after power was off at the mains for 2-3 months , everything is working properly apart from the on screen message " your viewing card needs to be paired to your sky+ hd box"&nbsp; To pair them go to sky.com/quickfix</P> Mon, 14 Apr 2025 14:00:36 GMT https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959895#M157811 Anonymous 2025-04-14T14:00:36Z https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959896#M157812 <P>@Anonymous&nbsp;you seem to have posted the same thing again. the answer to your previous post still applies.</P> Mon, 14 Apr 2025 14:03:32 GMT https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959896#M157812 Mark39 2025-04-14T14:03:32Z https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959897#M157813 <P>@Anonymous&nbsp;</P> <P>No need for another thread. Follow the advice already provided.&nbsp;</P> Mon, 14 Apr 2025 14:04:23 GMT https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959897#M157813 Daniel0210 2025-04-14T14:04:23Z https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959904#M157814 <BLOCKQUOTE><HR />@Anonymous&nbsp;wrote:<BR /> <P>Is that a new install with a phone line connected to the box? Also Is calling to reinstate the card done by an automated call?&nbsp;</P> <HR /></BLOCKQUOTE> <P>Broadband, rather than the phone line.</P> <P>&nbsp;</P> <P>If that doesn't resolve it and you need to call, you'll need to speak in person to an adviser.</P> Mon, 14 Apr 2025 14:09:58 GMT https://helpforum.sky.com/t5/Sky/Existing-viewing-card-requires-pairing-with-existing-box/m-p/4959904#M157814 Mark39 2025-04-14T14:09:58Z