https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957889#M157742 <P>What error message do you see when you try to download from catch-up?</P> Fri, 11 Apr 2025 15:27:19 GMT Mark39 2025-04-11T15:27:19Z https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957883#M157741 <P>hello.. last 3 days catch up tv is unable to search and download.. also in the search option brings no results.. everything saved still plays.. box switched off at the mains and back on and checked for software update and still the same.. any ideas?&nbsp;</P> Fri, 11 Apr 2025 15:21:23 GMT https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957883#M157741 nottellingyou 2025-04-11T15:21:23Z https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957889#M157742 <P>What error message do you see when you try to download from catch-up?</P> Fri, 11 Apr 2025 15:27:19 GMT https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957889#M157742 Mark39 2025-04-11T15:27:19Z https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957895#M157743 <P>the box shows its currently unavailable and no matter what program/channel all same.. even removed from mains and did 'back up' button and checked upgraded software and still the same?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/109388i995701164DD27AE9/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/109389i6E58D3451C40F5EC/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P> Fri, 11 Apr 2025 15:31:45 GMT https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957895#M157743 nottellingyou 2025-04-11T15:31:45Z https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957900#M157744 <P>Try turning off both your Sky box AND your broadband router at the plug. After 30 seconds restart your router and after another 5 minutes, restart your Sky box.</P> Fri, 11 Apr 2025 15:43:00 GMT https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957900#M157744 Mark39 2025-04-11T15:43:00Z https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957919#M157745 <P>still the same <span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span></P> Fri, 11 Apr 2025 15:53:41 GMT https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957919#M157745 nottellingyou 2025-04-11T15:53:41Z https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957926#M157746 <P>What does the Network tab in the settings show?</P> <P>&nbsp;</P> <P>How is the box connecting to the Broadband router?</P> Fri, 11 Apr 2025 16:03:31 GMT https://helpforum.sky.com/t5/Sky/Catch-up-tv-missing-sky-hd-box/m-p/4957926#M157746 Annie+UK 2025-04-11T16:03:31Z