topic Re: No satellite signal in Sky+

No satellite signal

Donna181 — Sat, 05 Apr 2025 15:35:55 GMT

My sky is saying that my box isn't getting any satellite signal and I can't get to my recordings or demand .
when I go to my recordings it's saying my box is still initialising but it's been doing that since this morning. I have also turned it off on the plug socket and back on again and is still saying the same thing

Re: No satellite signal

Annie+UK — Sat, 05 Apr 2025 15:39:48 GMT

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: No satellite signal

Daniel0210 — Sat, 05 Apr 2025 15:40:23 GMT

@Donna181

No satellite signal it's almost certainly a dish misalignment. Sky no longer support Sky+ and Sky+HD, but if you have Sky Protect through Domestic and General Insurance you can call them to arrange an engineer, otherwise you'll need to employ a local satellite engineer at your own expense to check it (or contact Sky to upgrade to Sky Q or change to Glass / Stream).

Re: No satellite signal

Mark39 — Sat, 05 Apr 2025 15:42:06 GMT

Turn off your Sky box at the plug and check that the dish connections at the rear of the box are still secure. If there's no change after restarting the box, it looks like there's a problem with your dish setup.

Unfortunately Sky no longer support Sky+ systems (unless you have Sky Protect) so you would need to engage a local satellite engineer to come and take a look. Alternatively, now might be the time to upgrade to Sky Q - any dish faults will be corrected at no additional cost to you as part of the Sky Q installation.

Re: No satellite signal

TimmyBGood — Sat, 05 Apr 2025 16:17:17 GMT

@Donna181 wrote:

when I go to my recordings it's saying my box is still initialising but it's been doing that since this morning

That's because it can't find a satellite signal.