topic Re: Picture disturbance in Sky+

Picture disturbance

DawnyD22 — Thu, 03 Apr 2025 12:37:45 GMT

Having trouble with picture and sound disturbance picture keeps freezing and pixelating and then get no signal message. Sky were of no use

Re: Picture disturbance

Annie+UK — Thu, 03 Apr 2025 12:39:20 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q for Signal Strengths/Qualities

Re: Picture disturbance

DawnyD22 — Thu, 03 Apr 2025 18:55:12 GMT

Signal strength is not at full hit near the top

Re: Picture disturbance

Mark39 — Thu, 03 Apr 2025 18:59:52 GMT

The bars nearly filled white? Does it remain like that? Or do the bars turn blue after a while?

Re: Picture disturbance

DawnyD22 — Sat, 05 Apr 2025 13:55:27 GMT

It is totally blue at the moment and have no signal at all

Re: Picture disturbance

Mark39 — Sat, 05 Apr 2025 14:17:26 GMT

@DawnyD22 looks like you have a problem either with your dish setup or, less likely, your Sky box. Unfortunately, Sky no longer support either, if you're a Sky+ customer and don't have Sky Protect. Are there trees in the line of sight of your dish that might be moving in the wind to cause an intermittent blocking of the signal?

You could arrange for a local satellite installer to take a look for you, but if it does turn out to be an issue with your Sky box, that won't help, of course. A replacement Sky+ box would be of no use, as your Viewing Card is locked to your current Sky box.

All said, it might be time to consider upgrading to Sky Q. Any dish issues will be sorted out at no additional cost as part of the Sky Q installation.

Re: Picture disturbance

DawnyD22 — Sat, 05 Apr 2025 17:04:16 GMT

I am actually upgrading to a sky q box in a couple of weeks. There are no external disturbances affecting the dish so it is either the dish itself or possibly the input cables as I did notice they are not in tight but I can't sort it myself due to dexterity issues. Just find it odd that that the issue comes and goes. Guess I will have to be sky free until the new box is installed. Will they def check the dish if there is no signal on new box?

Re: Picture disturbance

Mark39 — Sat, 05 Apr 2025 17:07:06 GMT

@DawnyD22 wrote:

Will they def check the dish if there is no signal on new box?

Yes, they will. The dish has to be updated with a different LNB for Sky Q, so they'll check that all is well.

Re: Picture disturbance

DawnyD22 — Sat, 05 Apr 2025 18:45:15 GMT

Fab thank you ! guess I will have to be without sky until the changeover

Re: Picture disturbance

Annie+UK — Sat, 05 Apr 2025 18:48:13 GMT

You have access to Sky Go

Re: Picture disturbance

DawnyD22 — Sat, 05 Apr 2025 19:21:48 GMT

I believe so does that mean I can watch on another device? Does not help the tv situation tho.

Re: Picture disturbance

Annie+UK — Sat, 05 Apr 2025 19:24:06 GMT

@DawnyD22 wrote:

I believe so does that mean I can watch on another device? Does not help the tv situation tho.

Depends on your subscription nd/or devices

I can watch Sky Go on my TV via a games console