topic Re: Sky keeps shutting down hd box in Sky+

Sky keeps shutting down hd box

Chellez — Fri, 28 Mar 2025 18:00:41 GMT

I have a sky hd+ box in my caravan snd Every eeek I have to phone sky to send a signal to my box is there anyway I can do this

Re: Sky keeps shutting down hd box

Annie+UK — Fri, 28 Mar 2025 18:03:46 GMT

Is the address of your caravan the same address that is on your Sky account?

Re: Sky keeps shutting down hd box

Chellez — Fri, 28 Mar 2025 19:14:45 GMT

No I have 2 separate viewing cards one in the house and one up the van with different numbers as soon as they send a signal to the card it comes on

Re: Sky keeps shutting down hd box

Annie+UK — Fri, 28 Mar 2025 19:39:38 GMT

This is a breach of Skys T&Cs to have one account at two locations

Re: Sky keeps shutting down hd box

Chellez — Fri, 28 Mar 2025 20:05:21 GMT

I pay for it just wanted an answer to my issue

Re: Sky keeps shutting down hd box

Chellez — Fri, 28 Mar 2025 20:06:09 GMT

I pay for it Thankyou

Re: Sky keeps shutting down hd box

Daniel0210 — Fri, 28 Mar 2025 20:07:48 GMT

@Chellez

If, as it seems, you are breaching the T's and C's by using two viewing cards at two separate locations on one account it's not something that can be discussed on here.

Re: Sky keeps shutting down hd box

Annie+UK — Fri, 28 Mar 2025 20:26:30 GMT

@Chellez wrote:

I pay for it just wanted an answer to my issue

The forum cannot be used to break Sky's rules! You may be paying for it but not the correct amount, two addresses requires two seperate accounts

If you want to use sky legitimately in a holiday home then Sky Go is what you need to use

Re: Sky keeps shutting down hd box

oj01 — Fri, 28 Mar 2025 21:05:21 GMT

@Chellez wrote:
No I have 2 separate viewing cards one in the house and one up the van with different numbers as soon as they send a signal to the card it comes on

Just to clarify, if the box in your caravan is a Multiroom box linked to your home account, that is where you are breaking the T's and C's.

If, however, you have a completely separate account in your caravan to your account at home then I'm guessing you are leaving the box in the caravan unplugged or perhaps not connected to the dish for a period of time. This is why the box isn't getting it's "keep alive" signal, hence having to have the signal re-sent.