topic Re: New Sky box not received in Sky+

New Sky box not received

Nickson5562 — Wed, 26 Mar 2025 13:10:18 GMT

I was supposed to have a new Sky + box yesterday but it didn't come

caesarome — Wed, 26 Mar 2025 13:12:35 GMT

Does anything appear here for you:

Daniel0210 — Wed, 26 Mar 2025 13:13:55 GMT

@Nickson5562 wrote:

I was supposed to have a new Sky + box yesterday but it didn't come

No @Nickson5562 Sky no longer support Sky+ (where you've posted) so won't be sending a new Sky+ box out.

Mark39 — Wed, 26 Mar 2025 13:14:09 GMT

@Nickson5562 wrote:

I was supposed to have a new Sky + box yesterday but it didn't come

Sky don't provide new or replacement Sky+ boxes. Was it for a different TV service - Sky Q or Sky Stream?

Nickson5562 — Wed, 26 Mar 2025 13:15:44 GMT

I was on the phone with one of your Sky support guys last Friday and he promised to send me one to stop me cancelling Sky

Daniel0210 — Wed, 26 Mar 2025 13:17:42 GMT

Then you've either misunderstood or been misinformed. There are no replacement Sky+ boxes.

Nickson5562 — Wed, 26 Mar 2025 13:18:29 GMT

No he tested the box his end and promised to send one. Check my notes

Daniel0210 — Wed, 26 Mar 2025 13:20:28 GMT

@Nickson5562
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Sky no longer support Sky+ or Sky+HD. There are no replacement boxes. You either have to subscribe to Sky Q or change to Glass or Stream.

Annie+UK — Wed, 26 Mar 2025 13:22:16 GMT

This forum is primarily customer-to-customer help, you are not talking to Sky staff members here

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

caesarome — Wed, 26 Mar 2025 13:34:42 GMT

So what shows on the link I posted for you ?