https://helpforum.sky.com/t5/Sky/Old-Sky-card-won-t-pair-with-new-Sky-HD-box-so-cannot-pause-record-or-use-On-demand-for-4-days-now/m-p/4942237#M157239 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4357920">@Mrsfedup1</a>&nbsp;</P> <P>&nbsp;</P> <P>Should you manage to contact SKY and they offer you an upgrade to SKY Q then you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q</P> <P><A title="SKY +/HD to SKY Q" href="https://helpforum.sky.com/t5/Sky-Q/Switching-from-SKY-SKY-HD-to-SKY-Q-some-points-to-note/td-p/4470093" target="_blank" rel="noopener">SKY +/HD to SKY Q</A>&nbsp;</P> Fri, 21 Mar 2025 15:07:55 GMT nigea99 2025-03-21T15:07:55Z https://helpforum.sky.com/t5/Sky/Old-Sky-card-won-t-pair-with-new-Sky-HD-box-so-cannot-pause-record-or-use-On-demand-for-4-days-now/m-p/4942228#M157237 <P>Replaced old broken Sky box with brand new one. &nbsp;New one will not pair with with the old Sky card. I press the buttons, Sky pairing message says "Request to pair was successful. Your channels will be available shortly" then some hours later it says "pairing failed". Have been trying this for 4 days without success.Getting really fed up with this as I just can't get a sensible out of AI or talk to a human. &nbsp;I have been a Sky customer for 22 years and just want to be able to use my to</P> Fri, 21 Mar 2025 14:57:03 GMT https://helpforum.sky.com/t5/Sky/Old-Sky-card-won-t-pair-with-new-Sky-HD-box-so-cannot-pause-record-or-use-On-demand-for-4-days-now/m-p/4942228#M157237 Mrsfedup1 2025-03-21T14:57:03Z https://helpforum.sky.com/t5/Sky/Old-Sky-card-won-t-pair-with-new-Sky-HD-box-so-cannot-pause-record-or-use-On-demand-for-4-days-now/m-p/4942234#M157238 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4357920">@Mrsfedup1</a>&nbsp;</P> <P><SPAN>You can't now pair a viewing card to another Sky+ box. Sky Customer Services are available to provide advice and troubleshooting. Sky+, being a legacy package, is no longer supported by Sky.</SPAN></P> <P><SPAN>Still call Sky to discuss your options moving forward which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.</SPAN></P> Fri, 21 Mar 2025 15:01:59 GMT https://helpforum.sky.com/t5/Sky/Old-Sky-card-won-t-pair-with-new-Sky-HD-box-so-cannot-pause-record-or-use-On-demand-for-4-days-now/m-p/4942234#M157238 Daniel0210 2025-03-21T15:01:59Z https://helpforum.sky.com/t5/Sky/Old-Sky-card-won-t-pair-with-new-Sky-HD-box-so-cannot-pause-record-or-use-On-demand-for-4-days-now/m-p/4942237#M157239 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4357920">@Mrsfedup1</a>&nbsp;</P> <P>&nbsp;</P> <P>Should you manage to contact SKY and they offer you an upgrade to SKY Q then you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q</P> <P><A title="SKY +/HD to SKY Q" href="https://helpforum.sky.com/t5/Sky-Q/Switching-from-SKY-SKY-HD-to-SKY-Q-some-points-to-note/td-p/4470093" target="_blank" rel="noopener">SKY +/HD to SKY Q</A>&nbsp;</P> Fri, 21 Mar 2025 15:07:55 GMT https://helpforum.sky.com/t5/Sky/Old-Sky-card-won-t-pair-with-new-Sky-HD-box-so-cannot-pause-record-or-use-On-demand-for-4-days-now/m-p/4942237#M157239 nigea99 2025-03-21T15:07:55Z https://helpforum.sky.com/t5/Sky/Old-Sky-card-won-t-pair-with-new-Sky-HD-box-so-cannot-pause-record-or-use-On-demand-for-4-days-now/m-p/4942242#M157240 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4357920">@Mrsfedup1</a>&nbsp;you might want to see if you can get your money back on the new box. You can only use it to receive (not record) the free to air channels.</P> Fri, 21 Mar 2025 15:15:00 GMT https://helpforum.sky.com/t5/Sky/Old-Sky-card-won-t-pair-with-new-Sky-HD-box-so-cannot-pause-record-or-use-On-demand-for-4-days-now/m-p/4942242#M157240 Mark39 2025-03-21T15:15:00Z https://helpforum.sky.com/t5/Sky/Old-Sky-card-won-t-pair-with-new-Sky-HD-box-so-cannot-pause-record-or-use-On-demand-for-4-days-now/m-p/4942471#M157244 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4357920">@Mrsfedup1</a>&nbsp;wrote:<BR /> <P>Replaced old broken Sky box with brand new one.&nbsp;&nbsp;</P> <HR /></BLOCKQUOTE> <P>Sky+ HD boxes haven't been manufactured since 2015.</P> Fri, 21 Mar 2025 19:29:57 GMT https://helpforum.sky.com/t5/Sky/Old-Sky-card-won-t-pair-with-new-Sky-HD-box-so-cannot-pause-record-or-use-On-demand-for-4-days-now/m-p/4942471#M157244 TimmyBGood 2025-03-21T19:29:57Z