topic Re: Skybox is not connected to the broadband router in Sky+

Skybox is not connected to the broadband router

DanielSet — Wed, 19 Mar 2025 18:49:29 GMT

Hi all,

I'm having an issue with my Skybox Q.

It hasn't been used in about 6 months and now that I've gone back to it, I get the message "your Sky box is not connected to the broadband router".

I've tried resetting the router and skybox, just the skybox itself and no luck. The router is Sky business so not directly compatible.

Anyone have any ideas before I bother a technician to come out. Ive attached a photo of the message and the skybox.

Re: Skybox is not connected to the broadband router

stereohaven — Wed, 19 Mar 2025 19:43:27 GMT

@DanielSet

That isn't a Sky Q box, it is a Sky HD multiroom box so your post will get moved.

It doesn't have WiFi as far as I remember, nor any apps that would benefit from a connection, just on demand content that would require an Ethernet connection a satellite connection and a valid subscription.

What exactly are you trying to achieve?

Re: Skybox is not connected to the broadband router

Daniel0210 — Wed, 19 Mar 2025 19:48:57 GMT

@DanielSet wrote:
Anyone have any ideas before I bother a technician to come out. Ive attached a photo of the message and the skybox.

@DanielSet

Sky no longer support Sky+ / Sky+HD so they won't dispatch an engineer.

Re: Skybox is not connected to the broadband router

Mark39 — Wed, 19 Mar 2025 20:01:21 GMT

@DanielSet the box isn't On Demand capable either, as it has no hard disk. I can't see any point in a broadband connection.

Re: Skybox is not connected to the broadband router

stereohaven — Wed, 19 Mar 2025 20:03:00 GMT

@Mark39 wrote:
@DanielSet the box isn't On Demand capable either, as it has no hard disk. I can't see any point in a broadband connection.

That shows how long it has been since I've had one!