https://helpforum.sky.com/t5/Sky/Veiwing-card-not-authorised/m-p/4940667#M157199 <P>All sorted now thanks</P> Wed, 19 Mar 2025 14:55:12 GMT Komandoo1 2025-03-19T14:55:12Z https://helpforum.sky.com/t5/Sky/Veiwing-card-not-authorised/m-p/4940660#M157197 <P>We applied to upgrade to Sky Q last year, engineer came but we couldn't proceed as not compatible with our antenna as we live on a narrowboat. Therefore we have continued to use our original equipment, but was told we needed to use the updated card which was sent a few days before the engineer came. Thus has worked perfectly since that day until this afternoon when we were watching Sky. This went off and we got the message stating that our Sky card is not authorised. Please advise</P> Wed, 19 Mar 2025 14:38:22 GMT https://helpforum.sky.com/t5/Sky/Veiwing-card-not-authorised/m-p/4940660#M157197 Komandoo1 2025-03-19T14:38:22Z https://helpforum.sky.com/t5/Sky/Veiwing-card-not-authorised/m-p/4940664#M157198 <P>You'll need to give Sky a call, I'm afraid.&nbsp;</P> Wed, 19 Mar 2025 14:47:48 GMT https://helpforum.sky.com/t5/Sky/Veiwing-card-not-authorised/m-p/4940664#M157198 Mark39 2025-03-19T14:47:48Z https://helpforum.sky.com/t5/Sky/Veiwing-card-not-authorised/m-p/4940667#M157199 <P>All sorted now thanks</P> Wed, 19 Mar 2025 14:55:12 GMT https://helpforum.sky.com/t5/Sky/Veiwing-card-not-authorised/m-p/4940667#M157199 Komandoo1 2025-03-19T14:55:12Z