topic Re: Sky magic eye issue in Sky+

Sky magic eye issue

Jp — Fri, 14 Mar 2025 10:02:05 GMT

I have sky plus and tvs connected in other rooms via cable and use magic eye but these have stopped allowing me to do anything with remote in all rooms. Bought new eyes and settings are all unchanged any help please

Re: Sky magic eye issue

Mark39 — Fri, 14 Mar 2025 10:24:36 GMT

A couple of,questions:

Is the power LED lit in each of the magic eyes?.

The magic eyes must be connected to a splitter. Is this a mains powered amplified splitter?

Re: Sky magic eye issue

Jp — Fri, 14 Mar 2025 10:45:14 GMT

Yes bought a new splitter too and just the same. Tried the eyes in the rf2 at back of sky box and they work there. Has worked for years no problem and suddenly stopped with no change to settings😞

Re: Sky magic eye issue

nigea99 — Fri, 14 Mar 2025 10:50:56 GMT

@Jp wrote:

I have sky plus and tvs connected in other rooms via cable and use magic eye but these have stopped allowing me to do anything with remote in all rooms. Bought new eyes and settings are all unchanged any help please

hi @Jp

It is a long time since I had magic eyes but IIRC they use power from the SKY HD RF outputs.

Is there any chance the cables have been knocked or otherwise compromised causing a short bertween the central core wire & the outer sheathing or a break

Re: Sky magic eye issue

Jp — Fri, 14 Mar 2025 10:58:01 GMT

I dont think so. Sky is showing on all other tvs and the eyes are all lit just not able to use remote control. Would they still be showing if this had happened? I've tried everything / even swapping over with another sky box to no avail 😞

Re: Sky magic eye issue

nigea99 — Fri, 14 Mar 2025 11:07:17 GMT

@Jp wrote:

I dont think so. Sky is showing on all other tvs and the eyes are all lit just not able to use remote control. Would they still be showing if this had happened? I've tried everything / even swapping over with another sky box to no avail 😞

One thing you should be aware that a small short between the outer sheathing and core cable won't always prevent the RF signal getting through but would stop any power (usually causing the box to turn it off)

Re: Sky magic eye issue

Jp — Fri, 14 Mar 2025 11:12:53 GMT

Ok thanks. I'll try checking all the cables as everything else has been checked/replaced - it's so frustrating 🤪

Re: Sky magic eye issue

Mark39 — Fri, 14 Mar 2025 11:44:06 GMT

@Jp wrote:

Ok thanks. I'll try checking all the cables as everything else has been checked/replaced - it's so frustrating 🤪

As you've replaced the splitter and magic eyes and tested your Sky box, the cable connections are the most likely suspect - in particular, as none of the eyes are working correctly, the cable between your Sky box and splitter.

Unless the coax connections to the plugs are soldered, the thick inner wire to plug connection is prone to oxidation over time which can stop the control signal reaching your Sky box. I'd suggest removing the plugs, cutting back the cable by half an inch, and refitting them.