topic Re: No network connection in Sky+

No network connection

Wms1 — Mon, 10 Mar 2025 20:30:32 GMT

Changed broadband provider, old provider has cut my landline off after broadband with them ended, I have no landline to phone you , have a pay as you go mobile tried phoning sky to sort this out, was put in queue to speak to an adviser, spent £27 waiting , therefore cannot phone you as it costs too much , I'm a oap & widowerhave no family local to me , depend on landline to pay bills , order food online etc as I am unable to walk far due to medical issues, have no network connection on my sky , I'm getting worried as I need my landline for my health & safety , can you please help me please????

Re: No network connection

Mark39 — Mon, 10 Mar 2025 20:50:16 GMT

@Wms1 welcome to this Community of customers, like yourself.

I'm a little confused as to the problem you're having.

Have you changed broadband provider to Sky? Is the problem that your landline isn't working?

When you say you have no network connection on your Sky, do you mean your Sky tv box? Do you have Sky+, where you've posted?

Re: No network connection

Wms1 — Mon, 10 Mar 2025 21:32:15 GMT

I've changed provider from talk talk to origin broadband , when talk talk disconnected on 17/2 they also disconnected my landline , therefore I have no phone to try solve this problem . I have pay as yu go mobile but cost me £27 other day to try phone talk talk , put me in a queue , ate all credit on mobile still didn't talk to an adviser , then I ut £20 more credit on my mobile to phone origin. Was 11 th in queue to get to speak to someone , my £20 was gone, tried contacting sky virtual assistant to explain my problem they are not understanding me , my problem? No network connection on sky , so cannot get apps access or anything , I'm an oap , widower , no family locally , depend on my landline to order grocery deliveries pay bills , and require for a medical emergency , should I require in the night, so I'm not getting nowhere , as. Cannot go out ,unable to walk far.

Re: No network connection

Mark39 — Mon, 10 Mar 2025 21:37:43 GMT

@Wms1 is your Sky box connected to a satellite dish? Are you still able to watch live TV?

Re: No network connection

TimmyBGood — Tue, 11 Mar 2025 07:47:39 GMT

@Wms1

Sky cannot help with the phone line issue: that's provided by Origin if they are your ISP.

Sky+ HD doesn't host apps. Re-enabling on-demand services may require a network reset, but Sky no longer offers support assistance for the Sky+ platform.

Access Settings: Press the "Services" button on your Sky remote, then select the "Settings" tile.

Navigate to Network: Scroll to the "Network" tab and press "Select".

Reset Network: Press the "Red" button to reset your network connections.

Reconnect: Follow the on-screen instructions to reconnect to your Wi-Fi network.

Re: No network connection

Wms1 — Tue, 11 Mar 2025 13:30:05 GMT

Yes, but without network connection shown on sky tv can only get minimum actions

Re: No network connection

Mark39 — Tue, 11 Mar 2025 14:17:59 GMT

@Wms1 is your Sky box connected to the internet via a cable, or over wifi?

Re: No network connection

Wms1 — Wed, 12 Mar 2025 11:38:17 GMT

Yes in. Connected to sky but not getting access to some things as in settings showing no network connections due to old provider cut my landline off with broadband I had with them.

Re: No network connection

Wms1 — Wed, 12 Mar 2025 11:40:10 GMT

There's no point I haven't got landline phone workin. O enable me to receive network connection on sky?

Re: No network connection

nigea99 — Wed, 12 Mar 2025 13:11:33 GMT

@Wms1 wrote:

There's no point I haven't got landline phone workin. O enable me to receive network connection on sky?

I think we may have a terminilogy issue here

Telephone 'Landline' and Broadband (used for Internet) are 2 different services which typically in the past come done the same copper wires

Having no Telephone Landline doesn't mean you cannot get Broadband & thus connect to the internet

Only the broadband internet connection is needed for SKY TV boxes

Re: No network connection

Mark39 — Wed, 12 Mar 2025 13:50:16 GMT

@nigea99 from their original post, I think the OP has broadband with Origin, but no phone service.

@Wms1 Sky boxes used to require a connection to your telephone line, but that was ended some years ago. It's not the cause of your network connection problem.

I think your Sky box is still looking for its previous connection to TalkTalk. You need to update your Sky box settings, so that it can now connect to Origin instead.

Does your Sky box have a button on the front panel labelled 'WPS'?