topic Re: Sky + box error message viewing card not authorised in Sky+

Sky + box error message viewing card not authorised

JK99 — Sat, 01 Mar 2025 14:57:18 GMT

Back from 2 weeks away. Sky+ box. Error message "viewing card not authorised" went through the telephone auto help and told my card number is not recognised.

Re: Sky + box error message viewing card not authorised

Mark39 — Sat, 01 Mar 2025 15:07:46 GMT

Have you previously ordered and cancelled Sk Q?

Re: Sky + box error message viewing card not authorised

JK99 — Sat, 01 Mar 2025 15:21:50 GMT

A couple of months ago I ordered SkyQ but cancelled and stayed with Sky+ when the engineer would not go up his ladders to replace the receiver on the dish.

Re: Sky + box error message viewing card not authorised

Annie+UK — Sat, 01 Mar 2025 15:23:26 GMT

Your Sky+ Card will have been canceled and you'll need to get Sky to send a replacement

Re: Sky + box error message viewing card not authorised

JK99 — Sat, 01 Mar 2025 16:03:19 GMT

Yes I've just done that on the "chat" line. It seems strange that the card had worked for 2 months since the aborted attempt to install SkyQ when then my only option was to continue with Sky+ This was not told to me at the time ....so another 3-5 working days without the subscription channels 🤷🏻‍♂️

Re: Sky + box error message viewing card not authorised

Annie+UK — Sat, 01 Mar 2025 17:18:04 GMT

It's an automatic cancelation that does take a few weeks to trigger, I guess not all the support agent know this is a thing

You can use Sky Go whilst you wait for a new card

Re: Sky + box error message viewing card not authorised

JK99 — Sun, 02 Mar 2025 12:05:19 GMT

Thanks for the replies, new card ordered. Good tip about Sky Go I'll try that 👍