topic Re: Unable to receive BBC or ITV channels in Sky+

Unable to receive BBC or ITV channels

anne862 — Wed, 26 Feb 2025 17:25:16 GMT

One of my television sets will not show BBC or ITV channels. There is a phone number to rectify this but the number is no longer valid. What can I do/

Re: Unable to receive BBC or ITV channels

Mark39 — Wed, 26 Feb 2025 17:29:33 GMT

What error message do you see?

Re: Unable to receive BBC or ITV channels

TimmyBGood — Wed, 26 Feb 2025 17:32:01 GMT

@anne862 wrote:

There is a phone number to rectify this but the number is no longer valid.

That suggests you have an antique non-HD Sky+ box feeding the television set. Unfortunately it's no longer possible to replace this with Sky+ HD.

Re: Unable to receive BBC or ITV channels

TimmyBGood — Wed, 26 Feb 2025 19:11:55 GMT

@anne862

Edit: actually you can use a Sky+ HD box as a free to air receiver. What it cannot have are any subscription features, including recording.

Re: Unable to receive BBC or ITV channels

anne862 — Fri, 28 Feb 2025 09:26:55 GMT

But also that tv set has taken to saying it has no signal when all other appliances have a signal

Re: Unable to receive BBC or ITV channels

Annie+UK — Fri, 28 Feb 2025 09:33:31 GMT

No Signal or No Satellite Signal?

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet