topic Re: No signal in Sky+

No signal

Bert70 — Mon, 13 Jan 2025 20:33:09 GMT

Sky was working ok earlier

Now getting message MINI TV UNAVAILABLE NO SATELITE SIGNAL

Have tried switching off at mains and broadband off no help

According to settings I have a good strength of sognal

Re: No signal

Annie+UK — Mon, 13 Jan 2025 20:43:47 GMT

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: No signal

Mark39 — Mon, 13 Jan 2025 20:46:24 GMT

It looks like you have no signal from the dish on one of the two cables. Try switching your Sky box off at the plug and checking that the two dish cables are still securely fitted. If it's no different after switching back on, you'll need an engineer to check your dish set up for you. Unfortunately Sky no longer provide engineer support for Sky+ equipment (unless you have Sky Protect) so you'll need to get a local satellite installer to check for you.

Re: No signal

Bert70 — Mon, 13 Jan 2025 20:50:09 GMT

I unplugged at mains unscrewed the connection turned all back on o again sky came on but when I changed channels it wet off again what is MINI TV as I have this message

Re: No signal

Annie+UK — Mon, 13 Jan 2025 20:56:48 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

Re: No signal

Bert70 — Mon, 13 Jan 2025 21:04:42 GMT

white part 50 % on each input

Re: No signal

Annie+UK — Mon, 13 Jan 2025 21:14:44 GMT

The quaity is the more important if the 4 bars but 50% in my book does seem borderline, some systems can just about work but other will not 😞

Re: No signal

Joan+Rogers — Thu, 20 Feb 2025 14:17:48 GMT

Have switched sky and TV off and back on but still shows no signal

Re: No signal

Mark39 — Thu, 20 Feb 2025 14:18:34 GMT

@Joan+Rogers wrote:

Have switched sky and TV off and back on but still shows no signal

No signal? Or no satellite signal?

Re: No signal

Joan+Rogers — Thu, 20 Feb 2025 14:43:41 GMT

I have channels but they are breaking up. I think it's the sky dish connection but I don't know how to make it right. I have switched off and on moved the sky box which seem to make difference but still no BBC1 or ITV. HELP

Re: No signal

Joan+Rogers — Thu, 20 Feb 2025 14:47:03 GMT

i can't get escape to the country

Re: No signal

Mark39 — Thu, 20 Feb 2025 14:59:32 GMT

@Joan+Rogers wrote:

I have channels but they are breaking up. I think it's the sky dish connection but I don't know how to make it right. I have switched off and on moved the sky box which seem to make difference but still no BBC1 or ITV. HELP

Yes, sounds like a problem with your dish setup. Unfortunately Sky no longer provide engineer support for Sky+ systems (unless you have Sky Protect) so you would need to engage a local satellite installer/engineer to come and take a look.

Alternatively now might be a good time to consider upgrading to Sky Q as your dish setup will be checked and put right at no additional cost, as part of the installation.

Re: No signal

Joan+Rogers — Thu, 20 Feb 2025 15:08:01 GMT

OK. What's I pay my money every month for please????

Re: No signal

Joan+Rogers — Thu, 20 Feb 2025 15:10:27 GMT

Every was fine this morning so why would it just go wrong????

Re: No signal

Mark39 — Thu, 20 Feb 2025 15:16:53 GMT

@Joan+Rogers wrote:

OK. What's I pay my money every month for please????

None of it has ever gone towards the maintenance of your equipment. Sky used to charge additionally for providing engineer support. Now you would have to pay a local engineer instead.

Re: No signal

Annie+UK — Thu, 20 Feb 2025 15:30:30 GMT

@Joan+Rogers wrote:

OK. What's I pay my money every month for please????

You pay for the service that sky provides you, it is up to you to make sure your equipment is working so you can receive this service

Re: No signal

Annie+UK — Thu, 20 Feb 2025 15:31:30 GMT

@Joan+Rogers wrote:

Every was fine this morning so why would it just go wrong????

Things break and always will, nothing lasts forever