topic Re: I’ve reported no satellite signal - the dish is rusted away in Sky+

I’ve reported no satellite signal - the dish is rusted away

chrishowells26 — Wed, 05 Feb 2025 19:32:29 GMT

Sky keeps saying they are trying to work out what's wrong with my signal - 72 hours max then another 72 - I've discovered the dish is totaly broken but can't

Re: I’ve reported no satellite signal - the dish is rusted away

Daniel0210 — Wed, 05 Feb 2025 19:39:25 GMT

@chrishowells26

Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Stream or Glass).

Re: I’ve reported no satellite signal - the dish is rusted away

Annie+UK — Wed, 05 Feb 2025 19:49:53 GMT

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet