topic Re: Sky HD box not getting a satellite signal after a storm last week in Sky+

Sky HD box not getting a satellite signal after a storm last week

Mark478 — Fri, 31 Jan 2025 11:02:36 GMT

I live in Scotland. A week a go we had a massive wind storm. Since then it has not worked. It says - Your Sky -HD box isn't getting a satellite signal. To find out more please go to Sky/.com/nosignal

Re: Sky HD box not getting a satellite signal after a storm last week

Annie+UK — Fri, 31 Jan 2025 11:14:09 GMT

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Sky HD box not getting a satellite signal after a storm last week

Mark478 — Fri, 31 Jan 2025 11:17:30 GMT

I do not have a satellite dish. It worked fine until the storm last friday

Re: Sky HD box not getting a satellite signal after a storm last week

Mark39 — Fri, 31 Jan 2025 11:22:55 GMT

@Mark478 wrote:

I do not have a satellite dish. It worked fine until the storm last friday

If you don't have your own dish, you must be connected to a shared dish, in which case you need to speak to whoever is responsible for it.

Re: Sky HD box not getting a satellite signal after a storm last week

Annie+UK — Fri, 31 Jan 2025 11:24:43 GMT

You posted in the Sky Plus forum! ALL Sky Plus boxes use a satellite dish!

Re: Sky HD box not getting a satellite signal after a storm last week

TimmyBGood — Fri, 31 Jan 2025 11:47:37 GMT

@Mark478 wrote:

It says - Your Sky -HD box isn't getting a satellite signal.

Wouldn't that be a bit of a clue a dish is involved somewhere?

For Sky+ HD the options are an individual dish, a feed over coaxial cable from a communal dish somewhere on the building, or (rarely) a feed over optical cable from a dish much further away.

Re: Sky HD box not getting a satellite signal after a storm last week

Daniel0210 — Fri, 31 Jan 2025 11:45:49 GMT

@Mark478
So, if you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.