topic Re: Inconsistent aignal in Sky+

Inconsistent aignal

FionaMuir — Fri, 17 Jan 2025 17:57:27 GMT

The signal randomly goes away and then comes back.

Recordings are interrupted so often missing chunks of a programme.

It keeps asking me to restart my box

Re: Inconsistent aignal

Mark39 — Fri, 17 Jan 2025 18:01:45 GMT

What are your signal strengths? Key Services > Settings > Signal on your remote Check thay the white part of all 4 bars is consistently at least half way across (and doesn't dip lower briefly).

Re: Inconsistent aignal

FionaMuir — Fri, 17 Jan 2025 22:36:27 GMT

Sky have checked remotely but they aren't keen on my still having a Sky plus hd box.

Thank you

Re: Inconsistent aignal

oj01 — Sat, 18 Jan 2025 09:05:52 GMT

@FionaMuir wrote:
Sky have checked remotely but they aren't keen on my still having a Sky plus hd box.
Thank you

As far as I'm aware, Sky can't check your signal remotely. You would need to follow Mark's instructions above.

Yes, Sky are keen to move everyone from Sky+HD onto other services, but that doesn't mean you have to if you would rather not.

Re: Inconsistent aignal

FionaMuir — Sat, 18 Jan 2025 10:06:44 GMT

Thank you for your help.

He said he was doing something technical in the background.

This is after my complaining that I had been a sky customer for 26 years and was irked that I was told I will get no support because I was using a sky plus box.

In my opinion, they are far superior so I want to continue to use it

Re: Inconsistent aignal

Mark39 — Sat, 18 Jan 2025 10:20:06 GMT

As @oj01 posted, I'm pretty sure Sky can't remotely check your signal. You could post the details here, as I mentioned previously.

Without that it's hard to know whether it's a box issue, though much more likely to be a dish problem. If it's a dish problem, you could engage a local satellite engineer to sort it out for you.

Re: Inconsistent aignal

FionaMuir — Sat, 18 Jan 2025 12:15:33 GMT

Thank you 😊

Re: Inconsistent aignal

FionaMuir — Sat, 18 Jan 2025 23:12:06 GMT

Hello

All 4 bars on the signal strength are almost full, not quite though.