topic Re: Sky + HD unable to pair in Sky+

Sky + HD unable to pair

Shaunmcg — Thu, 09 Jan 2025 13:20:45 GMT

So Sky are now stating that they do not support Sky + HD any longer - They don't repair cards and don't even have a tech support team.

Surely they need to be supplying tech support for services they provide or they would be in breach of contract terms - Not too sure OFCOM would approve of the treatment that Sky is now enforcing on their customers.

Refusing to re-pair a card to a box is essentially refusing to supply a service to a customer that is paying for this service.

Re: Sky + HD unable to pair

Daniel0210 — Thu, 09 Jan 2025 13:27:32 GMT

@Shaunmcg

Sky still provide telephone support for Sky+ and Sky+HD but won't send an engineer and won't allow a viewing card to be paired to a box it wasn't already paired to at the end of October. Sky+ is an obsolete service I'm afraid.

Re: Sky + HD unable to pair

Mark39 — Thu, 09 Jan 2025 13:28:11 GMT

I doubt there's any breach of contract, when Sky have offered you an alternative.

It's old and as with all technology, things move on. Even its replacement satellite service, Sky Q is 8 or so years old.

Re: Sky + HD unable to pair

Exiled-in-HH — Thu, 09 Jan 2025 14:04:05 GMT

Why do you need to repair your card?

Re: Sky + HD unable to pair

TimmyBGood — Thu, 09 Jan 2025 14:33:40 GMT

@Shaunmcg wrote:

Surely they need to be supplying tech support for services they provide or they would be in breach of contract terms

The contract has a generic clause that services may be withdrawn: all (sensible) businesses do that, or they'd be stuck supporting legacy hardware forever.

Not too sure OFCOM would approve of the treatment that Sky is now enforcing on their customers.

See above. Sky Group (a division of the Comcast Corporation) will have a small army of lawyers dealing with Ofcom compliance issues.

Re: Sky + HD unable to pair

oj01 — Thu, 09 Jan 2025 14:32:08 GMT

@Shaunmcg You (or Sky) can re-pair a card as long as it's to the same box it was paired to on October 29th last year. Your card can no longer be paired with a different box.