topic Viewing Card in Sky+

Viewing Card

SusieY — Mon, 06 Jan 2025 15:13:36 GMT

it says my Viewing Card is not authorised. I have gone to Details on my tv and given my last 3 digits and they haven't been recognised

Re: Viewing Card

Chrisee — Mon, 06 Jan 2025 15:17:41 GMT

@SusieY clearly this isnt a boadband issue which Sky TV system thst uses viewing cards do you hzve Sky Q or SkyHD+?

Re: Viewing Card

SusieY — Mon, 06 Jan 2025 15:20:28 GMT

My Sky box is Sky+HD

Re: Viewing Card

Mark39 — Mon, 06 Jan 2025 15:30:48 GMT

Have you ordered Sky Q at any point recently?

Re: Viewing Card

SusieY — Mon, 06 Jan 2025 15:56:42 GMT

Yes, but they weren't able to fit the disc so it was cancelled

Re: Viewing Card

Mark39 — Mon, 06 Jan 2025 16:05:29 GMT

That would be the reason. When you order Sky Q your Sky+ Viewing Card is scheduled to be disabled. Unfortunately that's not reversed if your Sky Q order doesn't complete, for any reason.

If you give Sky a call, they should be able to reinstate your existing Card or send you a new one. Be ready for them try to sell you Sky Q (again) or Sky Stream.

Re: Viewing Card

SusieY — Mon, 06 Jan 2025 16:29:59 GMT

Thank you but it's not that easy to speak to anyone at Sky - I tried earlier and after an hour I gave up! Do you have a magic number?

Re: Viewing Card

Daniel0210 — Mon, 06 Jan 2025 16:31:29 GMT

There is no magic number for a quicker response @SusieY

Some suggest about 7pm is a little quieter but who knows.

Re: Viewing Card

SusieY — Mon, 06 Jan 2025 16:56:39 GMT

Thank you I'll try after supper

Re: Viewing Card

Tony+R. — Mon, 06 Jan 2025 18:26:39 GMT

On a similar note ....

I have just spoken to Sky 'help' regarding a Sky+HD box viewing card that I wanted pairing and authorising.....

SKY are not supporting Sky+HD anymore.

I was advised that the card I had was now 'switched off' and could not be reinstated AND Sky were not issuing any more Sky+HD viewing cards.....so my box is now just a Freesat receiver and recordings and other services are not accessible.....