topic Re: No satellite signal on sky + box in Sky+

No satellite signal on sky + box

Claire334 — Wed, 01 Jan 2025 14:38:23 GMT

This morning we suddenly cannot get onto any channels . It says your sky+hd box isn't getting a satellite signal. The weather is good, nothing is blocking the satellite dish. I have done all the steps it requires on the yellow button and online and nothing is helping.

Re: No satellite signal on sky + box

Daniel0210 — Wed, 01 Jan 2025 14:42:19 GMT

@Claire334

Almost certainly a dish misalignment. Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Glass / Stream).

Re: No satellite signal on sky + box

BIllyV — Fri, 03 Jan 2025 18:33:36 GMT

Been working a treat up until 1st Jan 25 when BBC 1 and a few just stopped. What did you end up doing? Sky are suggesting to join sky Q but I prefer to stick with sky+ if we can

Re: No satellite signal on sky + box

Daniel0210 — Fri, 03 Jan 2025 18:37:06 GMT

@BIllyV

Unless you have Sky Protect through Domestic and General Insurance you'll need to employ a local satellite engineer at your own expense to check it.

Re: No satellite signal on sky + box

4annabob — Fri, 03 Jan 2025 19:40:04 GMT

Have the same problem. Can't be to do with dish as I am in a first floor flat and none of my neighbours are affected!

Re: No satellite signal on sky + box

BIllyV — Fri, 03 Jan 2025 19:56:08 GMT

Can't be box as I've tried another that I know worked previously 🤔

Re: No satellite signal on sky + box

Daniel0210 — Fri, 03 Jan 2025 20:00:37 GMT

@BIllyV wrote:

Can't be box as I've tried another that I know worked previously 🤔

@BIllyV

Sky no longer allow the viewing card to be paired to different Sky+ / Sky+HD boxes so can you tell us what you mean.

Re: No satellite signal on sky + box

BIllyV — Fri, 03 Jan 2025 20:03:02 GMT

I didn't know that, wouldn't the basic channels BBC 1 etc still not work? I just tried putting the old viewing card into the other box and connecting aerial cables at the back and that still had same issue so I put it back as before.

Re: No satellite signal on sky + box

BIllyV — Fri, 03 Jan 2025 20:05:45 GMT

Trying the other box and checking signal still showed input 1 as not connected but input 2 was fine. I think that was the point of my experiment as that's exactly what was happening on the original box

Re: No satellite signal on sky + box

4annabob — Fri, 03 Jan 2025 20:28:57 GMT

Mine says mini TV box not getting satellite signal!

Re: No satellite signal on sky + box

Mark39 — Fri, 03 Jan 2025 20:40:26 GMT

@BIllyV wrote:

Trying the other box and checking signal still showed input 1 as not connected but input 2 was fine. I think that was the point of my experiment as that's exactly what was happening on the original box

Yep, it will be a dish or cabling fault.

Re: No satellite signal on sky + box

Mark39 — Fri, 03 Jan 2025 20:42:21 GMT

@4annabob wrote:

Have the same problem. Can't be to do with dish as I am in a first floor flat and none of my neighbours are affected!

Might be a problem with the cable from the multiswitch to your flat. Or possibly the connections at the back of your Sky box. After turning off your Sky box at the plug, check that the two dish connections at the back of your Sky box are secure.

Re: No satellite signal on sky + box

BIllyV — Fri, 03 Jan 2025 20:42:26 GMT

Thanks mate

Re: No satellite signal on sky + box

BIllyV — Fri, 03 Jan 2025 20:44:47 GMT

Ibput 1 fails to work on some channels. Putting the input 1 cable end into the other port showed signal on input 2 so I assume this tells me the cable is fine so must be a dish or lnb issue?

Re: No satellite signal on sky + box

4annabob — Fri, 03 Jan 2025 22:09:11 GMT

Connections are all good box showing green light. I also have a moni box beside the sky+HD one

Re: No satellite signal on sky + box

Mike603 — Thu, 16 Jan 2025 14:30:47 GMT

Mine shows the same but when using the 'bot' on rhe helpline it just keeps returning to the beginnng and not being able to help. We have some odd channels through the day but when u tried late last night all channels were back on. Got up this morning and they are all off again

Re: No satellite signal on sky + box

Mark39 — Thu, 16 Jan 2025 14:48:36 GMT

@Mike603 it's not clear which post you're referring to and therefore what your Sky box is showing. When you tune to an affected channel and check your signal strengths (Services > Settings > Signal), is the white part of all 4 bars at least half way across?

Re: No satellite signal on sky + box

BIllyV — Fri, 17 Jan 2025 12:37:24 GMT

Managed to fix mine. I purchased a replacement LNB from Amazon, logged the angle that the existing one was installed, and installed the new to same. All now working.

Having reviewed the old LNB, the white rubber bit had perished and I presume this is the reason I lost input 1 and remaining signal

For those with sky plus hd having similar issues, try that as £15 LNB not a bad risk to take to try out.

Re: No satellite signal on sky + box

Roseanne — Wed, 29 Jan 2025 20:52:13 GMT

My twosky+ HD boxes have been showing no signal since Friday. I am thinking that the dish was either damaged or something has come loose in the recent storm.

Anyway I arranged a repair through sky protect online and was expecting an engineer today. As time passed I decided to go on my account to see if there was anything to show when the engineer was coming. The repair was showing as closed. I naturally phoned for an explanation. The guy said it shouldn't have been possible to book the repair online and they cancelled. Without even letting me know! Anyway the guy said they would not send someone to look at the dish as they don't manufacture the sky+ HD boxes so either I could get a sky Q box or get someone to repair it myself. Was he talking rubbish? Because, according to my policy as of March last year, I'm "still covered".

Re: No satellite signal on sky + box

TimmyBGood — Wed, 29 Jan 2025 20:57:36 GMT

@Roseanne wrote:

Anyway the guy said they would not send someone to look at the dish as they don't manufacture the sky+ HD boxes so either I could get a sky Q box or get someone to repair it myself. Was he talking rubbish? Because, according to my policy as of March last year, I'm "still covered".

Sky Protect Device Insurance still covers Sky+ according to their FAQ, as long as it's a current ongoing policy.

https://www.sky.com/help/articles/sky-protect-frequently-asked-topics