topic Re: Connecting sky box th broadband in Sky+

Connecting sky box th broadband

Dibbie — Sat, 28 Dec 2024 13:24:12 GMT

When I try to use catch up it tells me to connect my sky box to broadband

Re: Connecting sky box th broadband

caesarome — Sat, 28 Dec 2024 13:35:53 GMT

If your Sky+ box is connected to your broadband then try a reboot of your Sky+ box and your broadband hub at the mains.

Re: Connecting sky box th broadband

Mark39 — Sat, 28 Dec 2024 13:42:30 GMT

@Dibbie wrote:

When I try to use catch up it tells me to connect my sky box to broadband

Have you used catchup successfully before?

Re: Connecting sky box th broadband

Exiled-in-HH — Sat, 28 Dec 2024 16:39:00 GMT

@Dibbie wrote:
When I try to use catch up it tells me to connect my sky box to broadband

What sort of Sky box do you have?

Re: Connecting sky box th broadband

Kingswood+Ranger — Fri, 03 Jan 2025 05:07:48 GMT

This has just started to happen to me too. I'm wondering if I need a new WiFi adapter? My hub is working fine as my other devices are all working fine. Tried turning off box and rebooting - many times!! Adapter still won't pair. Any help gratefully received-thx

Re: Connecting sky box th broadband

TimmyBGood — Fri, 03 Jan 2025 09:00:28 GMT

@Kingswood+Ranger

There are no new Mini Connectors, given they haven't been manufactured for about a decade. You should be able to source a replacement on eBay for a few pounds.

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

Re: Connecting sky box th broadband

Kingswood+Ranger — Fri, 03 Jan 2025 18:27:33 GMT

Thanks. That's useful information. I have found reconditioned connectors on eBay for about £22. Mines a real old HD+ box and when updates come in it takes hours to reset it. I'm guessing that I need an update but a SkyQ will require an adapter on the communal dish (it's a block of private flats) which the freeholder won't give permission to having put on. The only alternative is Sky Glass I'm guessing?

Re: Connecting sky box th broadband

oj01 — Fri, 03 Jan 2025 19:14:56 GMT

@Kingswood+Ranger wrote:
Thanks. That's useful information. I have found reconditioned connectors on eBay for about £22. Mines a real old HD+ box and when updates come in it takes hours to reset it. I'm guessing that I need an update but a SkyQ will require an adapter on the communal dish (it's a block of private flats) which the freeholder won't give permission to having put on. The only alternative is Sky Glass I'm guessing?

Sky+HD Boxes haven't received any software updates for well over 12 months.