topic Re: Sky keeps crashing, will not record in Sky+

Sky keeps crashing, will not record

Mark1EL — Wed, 01 Jan 2025 13:35:59 GMT

Shy will not record due to technical issues,

Sky crashes when changing channel

when switching on it tv takes 30mims to produce a picture

Re: Sky keeps crashing, will not record

Mark39 — Wed, 01 Jan 2025 13:58:45 GMT

Can you confirm this is a Sky+ box, where you've posted?

Re: Sky keeps crashing, will not record

Mark1EL — Wed, 01 Jan 2025 14:10:12 GMT

Yes sky+, trying to watch darts but it keeps cutting out

Re: Sky keeps crashing, will not record

Mark39 — Wed, 01 Jan 2025 14:27:03 GMT

I've not come across this combination of issues on a Sky+ box before. Can you help with some more details?

1. If you go your Planner, highlight a failed recording and press i on your remote, what exactly is the error message shown on screen at the end of the programme synopsis?

2. What happens when the box crashes after changing channel? Does it switch off (power light changes to amber/red)? Or restart? Or just a black screen with no sound?

3. What's happening when you first bring the box out of standby? Does the power LED change instantly to green? Any message on screen? Can you hear the hard disk spin up?

Meanwhile you could try rebuilding your Planner by keying Services,0,0,1,Select on your remote and selecting Planner Rebuild from the Installer Menu. Does it complete ok? Any error message?