topic Re: Repalced my sky box in Sky+

Repalced my sky box

William66 — Mon, 30 Dec 2024 12:52:13 GMT

Now it won't record catch up

Re: Repalced my sky box

William66 — Mon, 30 Dec 2024 12:55:32 GMT

Replaced.my sky box, now I can't record at home up

Re: Repalced my sky box

caesarome — Mon, 30 Dec 2024 13:00:54 GMT

@William66 wrote:

Replaced.my sky box,

That will be your issue as the viewing card can only be paired the original box it was in and not to a replacement box. So you would need to speak to Sky about upgrading to Sky Q, Stream or Glass.

Re: Repalced my sky box

oj01 — Mon, 30 Dec 2024 14:40:20 GMT

@William66 wrote:
Replaced.my sky box, now I can't record at home up

Whilst it used to be possible to obtain a replacement Sky+HD Box and pair your viewing card to it, Sky withdrew this facility in October 2024.

When a Sky+HD Box now no longer works your options are to switch to Sky Q, Sky Stream (or Glass) or cancel altogether (providing you aren't in a minimum term)

Re: Repalced my sky box

Exiled-in-HH — Mon, 30 Dec 2024 16:49:27 GMT

OR if it is HDD issue ... you can replace the HDD, although it is not easy to replace HDDs in DRX890/895 boxes😟