topic Re: Cannot watch downloads on Sky+ in Sky+

Cannot watch downloads on Sky+

HappyBunny1 — Tue, 24 Dec 2024 10:01:56 GMT

When we try to watch a download a message saying 'this viewing card is not authorised, if you have a new viewing card insert now' We are upgrading to SkyQ on 2nd January but would really like this fixed for the Christmas period. Thank you

Re: Cannot watch downloads on Sky+

caesarome — Tue, 24 Dec 2024 10:19:03 GMT

@HappyBunny1

What has probably happened is your viewing card has been cancelled due a new one for your Sky Q box being sent if you are yet to receive it.

Im not sure there is much you can do other than to contact Sky to see if they can or will repair your card back to your Sky+ box.

Re: Cannot watch downloads on Sky+

Annie+UK — Tue, 24 Dec 2024 10:26:48 GMT

Long shot but try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Re: Cannot watch downloads on Sky+

nigea99 — Tue, 24 Dec 2024 10:33:35 GMT

@HappyBunny1 wrote:

When we try to watch a download a message saying 'this viewing card is not authorised, if you have a new viewing card insert now' We are upgrading to SkyQ on 2nd January but would really like this fixed for the Christmas period. Thank you

hi @HappyBunny1

Is this on your primary box or on a multiroom box ?

We have seen several reports of the secondary boxes cards being cancelled as soon as the SKY Q order is processed.