topic Re: CARD NOT AUTHORISED in Sky+

CARD NOT AUTHORISED

hudboy — Fri, 20 Dec 2024 15:48:25 GMT

After watching sky until one in the morning i wake up to find the message card not authorised... two hours on the phone couldn't resolve the problem... i believe this was deliberate in order to update to SkyQ... i have to go a month now with no sky over xmas... i don't believe for one second this is a technical issue that can't be resolved... Anyone else with this problem that solved it ?

Re: CARD NOT AUTHORISED

Mark39 — Fri, 20 Dec 2024 15:54:02 GMT

Did this happen before or after you ordered Sky Q?

Re: CARD NOT AUTHORISED

Exiled-in-HH — Fri, 20 Dec 2024 18:03:24 GMT

@hudboy wrote:
After watching sky until one in the morning i wake up to find the message card not authorised... two hours on the phone couldn't resolve the problem... i believe this was deliberate in order to update to SkyQ... i have to go a month now with no sky over xmas... i don't believe for one second this is a technical issue that can't be resolved... Anyone else with this problem that solved it ?

No need to be without Sky subscription channels if you subscribe to NOWTV for a month on your Smart TV😉

Re: CARD NOT AUTHORISED

hudboy — Sat, 21 Dec 2024 10:49:27 GMT

This was before i've been forced into SkyQ... one month all over xmas without proper TV is a joke. Sky really sucks

Re: CARD NOT AUTHORISED

hudboy — Sat, 21 Dec 2024 10:51:55 GMT

unfortunately Now TV has a 6 month minimum contract ☹️

Re: CARD NOT AUTHORISED

Annie+UK — Sat, 21 Dec 2024 10:51:58 GMT

@hudboy wrote:

This was before i've been forced into SkyQ... one month all over xmas without proper TV is a joke. Sky really sucks

User Sky Go whilst you wait

Re: CARD NOT AUTHORISED

Mark39 — Sat, 21 Dec 2024 13:46:31 GMT

@hudboy wrote:

After watching sky until one in the morning i wake up to find the message card not authorised... two hours on the phone couldn't resolve the problem... i believe this was deliberate in order to update to SkyQ... i have to go a month now with no sky over xmas... i don't believe for one second this is a technical issue that can't be resolved... Anyone else with this problem that solved it ?

There would have been many more posts highlighting the same issue if this was a deliberate ploy on Sky's behalf. I agree, though, that it should have been possible to resolve it without you having to upgrade.

It should still be possible to use your Sky box to receive (but not record) the free to air channels, so you shouldn't be completely without TV over the holiday.

Re: CARD NOT AUTHORISED

Exiled-in-HH — Sat, 21 Dec 2024 14:36:57 GMT

@hudboy wrote:
unfortunately Now TV has a 6 month minimum contract ☹️

Are you sure OR is that a discount offer rather than 1 month activation🤔

Re: CARD NOT AUTHORISED

hudboy — Sat, 21 Dec 2024 15:00:49 GMT

they give the first month free in a six month minimum contract ☹️

Re: CARD NOT AUTHORISED

hudboy — Sat, 21 Dec 2024 15:04:03 GMT

Yes this should have been resolved... quite frankly i'd have been better off asking my cat ....

Re: CARD NOT AUTHORISED

Exiled-in-HH — Sat, 21 Dec 2024 15:24:47 GMT

@hudboy wrote:
they give the first month free in a six month minimum contract ☹️

There's no need to take the 6 month offer ... you can just subscribe for a month😉