topic Re: ITV Channels Gone in Sky+

ITV Channels Gone

Willistown — Thu, 11 Jan 2024 16:06:11 GMT

My ITV Channels have all disappeared. I have been Googling the problem and it appears that I may need to upgrade my Sky+ to Sky+ HD - is this correct?

If so, do I need a physical new set-top box or is it just an account upgrade?

Re: ITV Channels Gone

Annie+UK — Thu, 11 Jan 2024 16:11:38 GMT

@Willistown wrote:

My ITV Channels have all disappeared. I have been Googling the problem and it appears that I may need to upgrade my Sky+ to Sky+ HD - is this correct?

If so, do I need a physical new set-top box or is it just an account upgrade?

Yes, lots of channels including ITV are now HD only

You need a HD compatible box a Sky+ box is incapable of receiving a HD signal

Re: ITV Channels Gone

caesarome — Thu, 11 Jan 2024 16:12:44 GMT

@Willistown wrote:

If so, do I need a physical new set-top box or is it just an account upgrade?

You would need a new box, from Sky you would need to upgrade to a Sky Q box. But if you can purchase a Sky+ box then got for a 890 or 895 box as these are capable of receiving ITV and BBC HD channels.

Re: ITV Channels Gone

TimmyBGood — Fri, 12 Jan 2024 13:02:33 GMT

@Willistown wrote:

My ITV Channels have all disappeared.

The BBC ceased SD satellite broadcast entirely on Monday 8th, while ITV switched off the SD versions of ITV3, ITV4 and ITVBe, plus Border Scotland, Channel, UTV and Wales, on Tuesday 9th.

https://www.cordbusters.co.uk/bbc-itv-shutting-down-13-sd-channels/

Re: ITV Channels Gone

SteveA16 — Sat, 13 Jan 2024 18:38:36 GMT

My mother and father had similar issue but their sky box was already HD. The solution which worked for them was to force the sky box to upgrade the software.

You can do this by powering off and then holding in the backup button when you powere it back on. This eventually forced the box to upgrade the software (which takes around 10 mins). Once the box came back on the planner showed both BBC 1 and 2 channels and ITV which had previously been hidden.

Hope this helps

Re: ITV Channels Gone

TimmyBGood — Sun, 14 Jan 2024 12:55:53 GMT

@SteveA16

I'd note that the box may have been running the most recent version already: Sky has basically stopped releasing updates for that platform. However this process would also have rebooted the box, which may have been what resolved the issue.

Re: ITV Channels Gone

Willistown — Mon, 22 Jan 2024 08:31:35 GMT

Thanks for all the replies. Will get on to Sky to see about upgrading.

Hopefully will resolve the issue. Thanks again.

Re: ITV Channels Gone

ATDUB — Mon, 11 Mar 2024 17:46:44 GMT

Would you lose all your save programs if you upgraded

Re: ITV Channels Gone

SKY1992bf — Mon, 11 Mar 2024 17:51:43 GMT

@ATDUB wrote:
Would you lose all your save programs if you upgraded

@ATDUB if you mean recordings then yes you would

Re: ITV Channels Gone

Mark39 — Mon, 11 Mar 2024 17:52:36 GMT

Yes. They'll stay on your Sky box hard drive, but you'll have no access to them.

Re: ITV Channels Gone

nigea99 — Mon, 11 Mar 2024 19:44:10 GMT

@Willistown wrote:

Thanks for all the replies. Will get on to Sky to see about upgrading.

Hopefully will resolve the issue. Thanks again.

hi @Willistown

An upgrade from SKy would be to SKY Q (or SKY Stream - the internet streaming version)

In which case you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q

Alternatively you could look for a second hand SKY HD box

Re: ITV Channels Gone

WithoutITV — Fri, 13 Dec 2024 15:29:10 GMT

Will a SKY Q box pick up ITV HD ?

Re: ITV Channels Gone

Daniel0210 — Fri, 13 Dec 2024 15:34:55 GMT

@WithoutITV

You've posted on the Sky+ AND Sky Q boards so which service do you have?