topic Re: Unable to get Chanel 103 in Sky+

Unable to get Chanel 103

Trevor72 — Mon, 09 Dec 2024 18:40:27 GMT

We have a sky + HD box and yesterday Chanel 103 stopped working. It says no signal but all of the other Chanel's work.

Re: Unable to get Chanel 103

Annie+UK — Mon, 09 Dec 2024 18:48:30 GMT

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Unable to get Chanel 103

Buksie82 — Mon, 09 Dec 2024 19:48:08 GMT

I have the same issue all the channels work except ITV channel 103. But my ITV+1 channel 203 works fine.

Re: Unable to get Chanel 103

Mark39 — Mon, 09 Dec 2024 19:57:01 GMT

@Buksie82 wrote:

I have the same issue all the channels work except ITV channel 103. But my ITV+1 channel 203 works fine.

In that case, @Annie+UK's post immediately before yours, applies to you too.

Re: Unable to get Chanel 103

Buksie82 — Mon, 09 Dec 2024 20:11:45 GMT

I thought that, but it just seems strange that only one channel of all the channels doesn't work. I spoke to sky operator and they say it's the viewing card but can't send me a new one.

Re: Unable to get Chanel 103

Daniel0210 — Mon, 09 Dec 2024 20:16:51 GMT

@Buksie82
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: Unable to get Chanel 103

Buksie82 — Mon, 09 Dec 2024 20:21:50 GMT

Is it worth trying to re align the dish myself or maybe try to clean it a bit and see if it will make a difference?

Re: Unable to get Chanel 103

Daniel0210 — Mon, 09 Dec 2024 20:24:06 GMT

@Buksie82

That might make it worse without the required equipment.

Re: Unable to get Chanel 103

Mark39 — Mon, 09 Dec 2024 20:32:31 GMT

@Buksie82 wrote:

Is it worth trying to re align the dish myself or maybe try to clean it a bit and see if it will make a difference?

I agree with @Daniel0210, you can't accurately align it yourself without specialist equipment. Cleaning it won't help, I'm afraid.

Re: Unable to get Chanel 103

Buksie82 — Mon, 09 Dec 2024 20:36:43 GMT

I'll leave it alone until a sky engineer can come out.Thanks for the help, it's really appreciated.

Re: Unable to get Chanel 103

Daniel0210 — Mon, 09 Dec 2024 20:41:21 GMT

@Buksie82

As has already been explained Sky no longer support Sky+ and Sky+HD set ups so you'll have to arrange an independent satellite engineer at your own expense.

Re: Unable to get Chanel 103

Buksie82 — Mon, 09 Dec 2024 20:43:25 GMT

How much do they charge for a call out?

Re: Unable to get Chanel 103

Daniel0210 — Mon, 09 Dec 2024 20:45:06 GMT

@Buksie82

That's something you'll have to discuss with them.

Re: Unable to get Chanel 103

Sated1 — Sat, 21 Dec 2024 09:49:28 GMT

I get the same problem just on 103 whenever my iPhone 8 is on 4G. Screen pixalates or cuts sky satellite signal. As soon as I switch my phone to 3G or flight mode the problem stops. Doesn't happen on any other channel.

Re: Unable to get Chanel 103

Mark39 — Sat, 21 Dec 2024 09:55:17 GMT

@Sated1 wrote:

I get the same problem just on 103 whenever my iPhone 8 is on 4G. Screen pixalates or cuts sky satellite signal. As soon as I switch my phone to 3G or flight mode the problem stops. Doesn't happen on any other channel.

Presumably 4G interference affecting the frequency used by channel 103.

Re: Unable to get Chanel 103

Sated1 — Sat, 21 Dec 2024 10:02:17 GMT

Not sure how that can be the case as I my Sky HD is via satellite dish. The problem only occurs on 103 when I am using my phone on 4G in the same room as my HD box and TV.