topic Re: i want to contact customer service in Sky+

i want to contact customer service

Owen32 — Fri, 06 Dec 2024 19:37:36 GMT

how do i contact custoemer service?

Re: i want to contact customer service

Owen32 — Fri, 06 Dec 2024 19:43:42 GMT

How do I contact customer service aboit my SKY subscription?

Re: i want to contact customer service

Annie+UK — Fri, 06 Dec 2024 19:43:54 GMT

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: i want to contact customer service

Owen32 — Fri, 06 Dec 2024 20:11:09 GMT

I want to add SKY Sports 1 and 2 at minimal cost; I am in my Eighties

Re: i want to contact customer service

GD1 — Fri, 06 Dec 2024 20:14:29 GMT

@Owen32 You will need to call

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: i want to contact customer service

Daniel0210 — Fri, 06 Dec 2024 20:17:54 GMT

@Owen32

There haven't been a Sky sports 1 and Sky Sports 2 for years. You could consider subscribing to the full Sports package.

Re: i want to contact customer service

Owen32 — Fri, 06 Dec 2024 20:28:31 GMT

I just saw an offer that I could upgrade to Sports 1 and 2 - inceassing my subscription from é135 per month to é141 per month - but a tag on indicated an additional package I didn't want.

I find this stlye of communication quite impossible - which is why, as previously, I'd seek to speak to someone - if only I had a contact numner that would respond to my mobile. Is that a lot to ask?

Re: i want to contact customer service

Daniel0210 — Fri, 06 Dec 2024 20:35:42 GMT

@Owen32 wrote:
if only I had a contact numner that would respond to my mobile. Is that a lot to ask?

@Owen32

Both @Annie+UK and @GD1 have provided links that lead to a phone number.

Re: i want to contact customer service

Owen32 — Fri, 06 Dec 2024 20:38:00 GMT

yet another dead end

Re: i want to contact customer service

Daniel0210 — Fri, 06 Dec 2024 20:39:03 GMT

@Owen32 wrote:

yet another dead end

@Owen32

What's happening when you try to call?

Re: i want to contact customer service

Owen32 — Fri, 06 Dec 2024 20:43:29 GMT

when I phone 0818 ****** number from a mobile it rseponds 'this number is not recognised' - i think because 0818 prefix is a landlline free call service.

Re: i want to contact customer service

Owen32 — Fri, 06 Dec 2024 20:46:18 GMT

and btw I'm finding it difficult to keep abreast of these intendedly helpful replies; never sure where or when they're going to pop up; and all I want to do, as before, is talk to someone - whicj seems quite impossible.

Re: i want to contact customer service

Daniel0210 — Fri, 06 Dec 2024 20:47:15 GMT

@Owen32

I'm not sure of the Customer Services operating times in Ireland. You may have to try again on Monday as I believe they are closed over the weekend.

Re: i want to contact customer service

Owen32 — Fri, 06 Dec 2024 20:52:48 GMT

Thank you for your courtesy Daniel

'does not recognise this number' seems at some remover from weekend break.

Was hoping to upgrade to take in Rugby coverage SKy Sports 1 on Sunday!

Life only gets more complicated as I reach into my Eighties; It's a jungle out there - not least in USA

Re: i want to contact customer service

EvaS — Thu, 08 May 2025 20:45:47 GMT

Everything directs to the chat bot which always direct to buying new package. Why I can't talk to anyone? My box isn't working and you offer me to buy sky glass instead of solving the problem?

Re: i want to contact customer service

TimmyBGood — Thu, 08 May 2025 21:07:11 GMT

@EvaS wrote:
My box isn't working and you offer me to buy sky glass instead of solving the problem?

Essentially that's accurate: Sky no longer 'fixes' most issues with Sky+ HD because it's now a twenty year old platform which has been superceded by both Sky Q and then Sky Glass/Stream.

Note that purchasing a Glass television isn't mandatory: both Sky Q and Sky Stream are loaned products to use with an existing set.