topic Re: Reception issue in Sky+

Reception issue

MarkDaly — Thu, 05 Dec 2024 21:02:21 GMT

I want to speak with someone in relation to a reception issue I am having with my plus HD box.

Re: Reception issue

GD1 — Thu, 05 Dec 2024 21:06:39 GMT

@MarkDaly As Sky no longer support Sky+HD boxes you will either need to arraneg your own installer to check your dish or upgrade to Sky Q

They won't come out for Sky+HD box issues.

Re: Reception issue

Mark39 — Thu, 05 Dec 2024 21:07:25 GMT

What sort of reception issue? You can always call Sky, but their first response will be Sky+ is obsolete and you need to upgrade.

Re: Reception issue

MarkDaly — Thu, 05 Dec 2024 21:28:57 GMT

I cannot find the contact number for Sky. Does anyone know the contact number?

Re: Reception issue

Mark39 — Thu, 05 Dec 2024 21:34:26 GMT

You can find the number via the 'need more help' link here: https://www.sky.com/help/home

Re: Reception issue

nigea99 — Thu, 05 Dec 2024 21:51:46 GMT

@MarkDaly

As you seem to be pursuing calling SKY then I think you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q

As they are only likely to sugesst you upgrade to SKY Q (or Glass/Strea,=m)

Re: Reception issue

Maria104 — Fri, 06 Dec 2024 12:17:28 GMT

Mine still works fine just started the other day with signal issues now I can't watch anything and I've had sky + for 9 years

Re: Reception issue

Annie+UK — Fri, 06 Dec 2024 12:20:21 GMT

@Maria104 wrote:

Mine still works fine just started the other day with signal issues now I can't watch anything and I've had sky + for 9 years

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet