topic Re: Recordings freeze when replayed in Sky+

Recordings freeze when replayed

Sharon03 — Thu, 05 Dec 2024 10:32:29 GMT

Cannot play recorded programmes as they keep freezing.

Re: Recordings freeze when replayed

Mark39 — Thu, 05 Dec 2024 10:41:42 GMT

If you go to you Planner, highlight one of the affected recordings, and press the i button on your remote, is there an error message shown at the end of the on screen programme summary?

I would suspect a failing hard drive.

Re: Recordings freeze when replayed

Annie+UK — Thu, 05 Dec 2024 10:50:19 GMT

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

Re: Recordings freeze when replayed

Sharon03 — Thu, 05 Dec 2024 11:34:02 GMT

Thanks. Having had a discussion with a Sky engineer, as our box is now obsolete, we're getting a new box in the New Year - which doesn't help the immediate situation, but that can you do?

Re: Recordings freeze when replayed

Sharon03 — Thu, 05 Dec 2024 11:35:17 GMT

Thanks. Done that. Didn't help!

Re: Recordings freeze when replayed

Daniel0210 — Thu, 05 Dec 2024 11:44:02 GMT

@Sharon03 wrote:

we're getting a new box in the New Year -

@Sharon03

I presume by that you mean you're upgrading to Sky Q as Sky don't support or supply Sky+ / Sky+HD any longer and you can no longer pair your viewing card to a privately purchased box.

Based on that assumption I will cc in one of the other Superusers who has compiled a help guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered.

@nigea99

Re: Recordings freeze when replayed

nigea99 — Thu, 05 Dec 2024 12:24:00 GMT

@Daniel0210 wrote:

@Sharon03 wrote:

we're getting a new box in the New Year -

@Sharon03

I presume by that you mean you're upgrading to Sky Q as Sky don't support or supply Sky+ / Sky+HD any longer and you can no longer pair your viewing card to a privately purchased box.

Based on that assumption I will cc in one of the other Superusers who has compiled a help guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered.

@nigea99

hi @Sharon03

For your info, as @Daniel0210 says, you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q