topic Re: My old Sky box cannot transmit HD channels anymore. in Sky+

My old Sky box cannot transmit HD channels anymore.

OffalyRover — Wed, 04 Dec 2024 14:14:44 GMT

Have multiroom subscription and just use it in 2 rooms (2 sky boxes and 2 TVs). One of the boxes is a Sky+HD box and the service on that one remains perfect. The other box is an older sky box and I cannot receive the HD channels on that TV now/recently. I can receive other channels on that TV ok. Do I need a sky engineer to call? Do I need a new Sky box and if so which is recommended ie a Sky+HD or a Sky Q box?

Re: My old Sky box cannot transmit HD channels anymore.

Annie+UK — Wed, 04 Dec 2024 14:19:58 GMT

Sky+ is now legacy and not an option, you would need to move to a newer Sky service

Re: My old Sky box cannot transmit HD channels anymore.

SKY1992bf — Wed, 04 Dec 2024 14:20:32 GMT

@OffalyRover You would need to upgrade your complete setup to sky q

as a) you can't have a combination of both plus and Q and b) sky no longer supports sky plus including second hand boxes

Re: My old Sky box cannot transmit HD channels anymore.

Mark39 — Wed, 04 Dec 2024 14:21:32 GMT

@OffalyRover wrote:

The other box is an older sky box and I cannot receive the HD channels on that TV now/recently. I can receive other channels on that TV ok.

Do you mean the older box isn't a Sky+HD box?