topic Re: Lost tv signal in Sky+

Lost tv signal

Andy197701 — Fri, 29 Nov 2024 11:49:23 GMT

I'm having an extension built. Some builders have removed cladding which was surrounding my satellite dish. They haven't moved the position of the dish at all, nor have they touched the cabling, but now I'm receiving the error message that satellite signal has been lost. I've rebooted the sky boxes, but it hasn't fixed the issue. Please help!

Re: Lost tv signal

Annie+UK — Fri, 29 Nov 2024 12:26:33 GMT

The dish has moved, it only needs to be moved a tiny amount for the signal to be lost

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Lost tv signal

Andy197701 — Fri, 29 Nov 2024 13:25:34 GMT

Thanks. Is it something I can try and fix myself, by moving the dish?

Re: Lost tv signal

Annie+UK — Fri, 29 Nov 2024 13:33:05 GMT

@Andy197701 wrote:

Thanks. Is it something I can try and fix myself, by moving the dish?

There is nothing stopping you 🙂

Re: Lost tv signal

Mark39 — Fri, 29 Nov 2024 13:38:50 GMT

@Andy197701 as @Annie+UK posted, you can try, but without specialist equipment, you'll be lucky to find the exact position necessary.

Re: Lost tv signal

Andy197701 — Fri, 29 Nov 2024 13:40:23 GMT

Okay, cheers guys. Much appreciated.