topic Re: Sky+ box was unplugged for a while in Sky+

Sky+ box was unplugged for a while

Alex310 — Thu, 28 Nov 2024 21:52:32 GMT

After few months of not using our Sky+ I turned it back on and now need to pair my viewing card,followed all the steps but it won't let me finish last step. Found out that Sky+ is too old now and pairing cant be done since end of Oct of 2024. What is my options now? Don't feel like paying for the new Sky box and engineer visit. Sky customer for 14+ years

Re: Sky+ box was unplugged for a while

TimmyBGood — Thu, 28 Nov 2024 23:17:34 GMT

@Alex310 wrote:

Don't feel like paying for the new Sky box and engineer visit.

Neither of those should require additional payment to migrate from Sky+ to Sky Q

Re: Sky+ box was unplugged for a while

oj01 — Fri, 29 Nov 2024 07:18:22 GMT

@Alex310 wrote:
After few months of not using our Sky+ I turned it back on and now need to pair my viewing card,followed all the steps but it won't let me finish last step. Found out that Sky+ is too old now and pairing cant be done since end of Oct of 2024. What is my options now? Don't feel like paying for the new Sky box and engineer visit. Sky customer for 14+ years

My understanding is that the new restrictions only relate to pairing an existing card to a different/replacement box.

Repairing the card to its existing box should still be possible.

Just to clarify, is it a Sky+HD Box or an older (non HD) Sky+ Box?

Re: Sky+ box was unplugged for a while

Alex310 — Fri, 29 Nov 2024 08:32:44 GMT

Thank you for the reply,that's what i thought as well,found tread here of someone trying to pair existing card with new box,but they described the same issue as I have,won't let me enter the card number or anything,just bounces back to the beginning of the process. It's sky+ HD

Re: Sky+ box was unplugged for a while

Annie+UK — Fri, 29 Nov 2024 09:29:19 GMT

I paired my card after having the box powered off for several months

I did a New Install,if that fails Sky will pair the card over the phone as long as the Sky box has not been swapped for a different one

See question Q21 in my Sky Plus F⋅A⋅Q

Re: Sky+ box was unplugged for a while

Alex310 — Fri, 29 Nov 2024 09:53:13 GMT

Hi 👋 I did new install as well but still the same issue, was trying to avoid to call customer service,but looks like I have to. Thank you

Re: Sky+ box was unplugged for a while

Alex310 — Tue, 03 Dec 2024 00:46:27 GMT

After few unsuccessful attempts repairing the card with exciting sky+HD,I just left it plugged in. Few days later when I had free time to call Sky,just before making a call,I turned on the Sky box and it was working perfectly. So mustve been some glitch in the system or for whatever reason. It's working now anyway. Happy days