topic Re: Viewing card problem in Sky+

Viewing card problem

Statto — Sun, 24 Nov 2024 12:13:55 GMT

I got viewing card is unauthorised on screen , on my settings the viewing card number doesn't match my online account viewing card number and haven't received a new card. Can't get through to speak to anyone , any help would be great

Re: Viewing card problem

SKY1992bf — Sun, 24 Nov 2024 12:16:49 GMT

@Statto is the card in the box it was last paired too or are you trying to swap the box?

if the former try a new install

Re: Viewing card problem

Annie+UK — Sun, 24 Nov 2024 12:17:49 GMT

When phoning stay silent at the prompt and you'll eventually speak to an agent

Re: Viewing card problem

Statto — Sun, 24 Nov 2024 12:30:25 GMT

I got sky + box that I've had for years not touched card or box was working yesterday but not today , just checked my account online and sky viewing card number is now different to one in settings on TV and settings on box. Don't no what's going on

Re: Viewing card problem

caesarome — Sun, 24 Nov 2024 13:01:59 GMT

Did you place and perhaps cancel an order for Sky Q ?

Re: Viewing card problem

Statto — Sun, 24 Nov 2024 13:25:54 GMT

Ages ago they came to do sky q but couldn't access dish so said they'd be in contact for a box which runs off internet but nothing heard since and can't get hold of them to speak to them about it

Re: Viewing card problem

caesarome — Sun, 24 Nov 2024 13:27:54 GMT

If you want to order Sky Stream then you would need to speak to Sky about this and you will need to call them about this viewing card issue because when Sky Q was ordered a new card will have been ordered which is why this one is no longer working.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Viewing card problem

Annie+UK — Sun, 24 Nov 2024 13:28:15 GMT

See question Q50 in my Sky Plus F⋅A⋅Q

Re: Viewing card problem

Mark39 — Sun, 24 Nov 2024 13:29:04 GMT

That would be the reason, then. If a Viewing Card for Sky Q was sent to you, you can use that, otherwise you'll need to contact Sky for a replacement card.

Re: Viewing card problem

Jack1202Jack — Fri, 24 Jan 2025 07:16:35 GMT

i have a problem with card it says on screen Ensure the viewing card is correctly inserted Go to skyviewinghelp.com for assistance which i have done it just tells you to shut everything down to reboot which i have done but still comes up with same message

Re: Viewing card problem

Mark39 — Fri, 24 Jan 2025 07:59:20 GMT

Try removing the Viewing Card and wiping it with a dry, non-fluffy cloth.