topic Sky viewing card saying not inserted in Sky+

Sky viewing card saying not inserted

Matt2580 — Thu, 21 Nov 2024 19:46:26 GMT

Saying - please ensure the correct viewing card is inserted with the chip facing up

Re: Sky viewing card saying not inserted

Mark39 — Thu, 21 Nov 2024 19:53:06 GMT

Is this a second hand replacement box?

Re: Sky viewing card saying not inserted

Matt2580 — Thu, 21 Nov 2024 19:55:38 GMT

Nah !! Was new from sky , Had for years never touched the card or box .

Do viewing cards need updating or replacing?????

Re: Sky viewing card saying not inserted

Mark39 — Thu, 21 Nov 2024 19:57:53 GMT

If you haven't already, try removing the Card, wiping it with a clean, dry cloth and reinserting it. If you're still seeing the same messsage, it's probably best to speak to Sky.

Re: Sky viewing card saying not inserted

Annie+UK — Thu, 21 Nov 2024 20:03:13 GMT

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Re: Sky viewing card saying not inserted

LindaR23 — Tue, 05 Aug 2025 10:18:23 GMT

How do I "Speak to Sky?"

Re: Sky viewing card saying not inserted

Annie+UK — Tue, 05 Aug 2025 10:24:41 GMT

Use the following link for contacting Sky: CONTACT

Re: Sky viewing card saying not inserted

LindaR23 — Tue, 05 Aug 2025 10:29:54 GMT

Thanks for that, but there is no phone number there. Perhaps I should add that I am in

Ireland.

I can't watch TV, but I've been notified that I've received a Discussion Badge, Reached Level 1, and Read 100 Discussion Articles.
So that's something. Thanks, Sky TV!

Like so many, I'm paying for a service that suddenly stops working, and there is no way to contact anyone, even via a bot or automated phone service.

Re: Sky viewing card saying not inserted

Mark39 — Tue, 05 Aug 2025 10:38:15 GMT

@LindaR23 You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Change the flag at the bottom right before selecting the link. It will be an 0818 number.

Other contact options here: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

Re: Sky viewing card saying not inserted

LindaR23 — Tue, 05 Aug 2025 11:01:52 GMT

I was able to reach a tech chat agent, repeated all the same steps, and now it works.