topic Re: Cancellation in Sky+

Cancellation

daddybear14 — Thu, 21 Nov 2024 09:45:40 GMT

Good Morning,

I have had an unbroken membership of Sky since 1997 at the same property but am now about to cancel.

Please can I have some advice on a couple of points.

1) How is it best to do this cancellation and when.

2) The equipment - box and dish - is not original and has been bought by me over the years. will Sky want to have it returned?

My current system is Sky+HD and the contract expires on 3rd December 2024.

Regards,

Roy.

Re: Cancellation

Mark39 — Thu, 21 Nov 2024 10:20:26 GMT

@daddybear14 wrote:

Good Morning,

I have had an unbroken membership of Sky since 1997 at the same property but am now about to cancel.

Please can I have some advice on a couple of points.

1) How is it best to do this cancellation and when.

You have to give 31 days notice to cancel, so 31 days before your contract expires would be the time to call. Calling is the quickest way to cancel.

Note that because you're billed in advance, you'll pay beyond the date your services end, but Sky will refund the overpayment.

2) The equipment - box and dish - is not original and has been bought by me over the years. will Sky want to have it returned?

My current system is Sky+HD and the contract expires on 3rd December 2024.

You own your Sky box and dish etc. Nothing has to be returned to Sky.

Regards,

Roy.

Re: Cancellation

daddybear14 — Thu, 21 Nov 2024 09:57:00 GMT

Mark39,

Many thanks for your super-prompt reply to my query. Very much appreciated.

Regards,

Roy.

Re: Cancellation

TimmyBGood — Thu, 21 Nov 2024 10:46:26 GMT

@daddybear14 wrote:

2) The equipment - box and dish - is not original and has been bought by me over the years. will Sky want to have it returned?

You can choose to return the box to Sky if you wish: they have a legal responsibility to dispose of it appropriately.

https://www.sky.com/help/articles/recycle-sky-equipment

Sky won't attend to remove dishes and dish cabling.

Re: Cancellation

Exiled-in-HH — Thu, 21 Nov 2024 13:41:51 GMT

You will be able to use the Sky+ HD box as a satellite FTA receiver .... it is worth keeping until it fails or DSat is turned off😉