topic Re: will people cancel permanently in Sky+

will people cancel permanently

HeathHayle — Fri, 15 Nov 2024 20:34:50 GMT

hi guys had a thought do you think when sky+ cant be used at all will people cancel permanently and never come back or will most people just upgrade to sky Q

Re: will people cancel permanently

nigea99 — Sat, 16 Nov 2024 08:37:48 GMT

@HeathHayle wrote:

hi guys had a thought do you think when sky+ cant be used at all will people cancel permanently and never come back or will most people just upgrade to sky Q

hi @HeathHayle

I have no idea what proprtions but I think there will be a mixture of Cancelling, upgrade to SKY Q & switch to SKY Stream & I think a few will also succomb to the sales push for Glass.

It will all depend on many factors.

There is no doubt in my mind that the current SKY HD customers are likely to feel disappointed and probably let down - irrespective of the technical realities of ageing tech.

I think part of the problem is that SKY +/HD has been a reliable system for most & has generally a simple 'it works' UI. which is very suitable for it's current demographic of users.

Re: will people cancel permanently

oj01 — Sat, 16 Nov 2024 10:01:56 GMT

@HeathHayle wrote:
hi guys had a thought do you think when sky+ cant be used at all will people cancel permanently and never come back or will most people just upgrade to sky Q

I agree with @nigea99 's assessment. Customers will likely be talked into switching to Q or Stream, even though they've held off this long.

Personally, if my HD+ Box failed tomorrow, I would probably take a Sky Q offer.

The customers with complex Multi room/Magic Eye setups will struggle to find a suitable replacement though.

Re: will people cancel permanently

SKY1992bf — Sat, 16 Nov 2024 10:54:23 GMT

For me I'm staying, it'll be Q first then stream unless I can get fast enough broadband beforehand

Re: will people cancel permanently

oj01 — Sat, 16 Nov 2024 11:21:33 GMT

@SKY1992bf wrote:
For me I'm staying, it'll be Q first then stream unless I can get fast enough broadband beforehand

Oh Yes, definitely staying with Sky+HD as long as possible. Hopefully right up to the satellite broadcast ending.

Then, I don't know. Wouldn't be interested in Stream in its current format.

Re: will people cancel permanently

Exiled-in-HH — Sat, 16 Nov 2024 15:34:24 GMT

Sky will be available on Sky+ HD boxes as long as Sky is available on on Sky Q boxes😉

Re: will people cancel permanently

HeathHayle — Sat, 16 Nov 2024 21:27:55 GMT

well to a subscriber only untill their box breaks unfortunately

Re: will people cancel permanently

Exiled-in-HH — Mon, 18 Nov 2024 12:28:35 GMT

@HeathHayle wrote:
well to a subscriber only untill their box breaks unfortunately

The most frequent failure on DRX890/895 boxes is the HDD which can be replaced