topic Re: Message to upgrade from HD to Q in Sky+

Message to upgrade from HD to Q

Gh9999 — Fri, 15 Nov 2024 18:42:24 GMT

We have no access to subscription channels even though we've been paying for them.

Sky say we have to upgrade to Q, but others on this forum say we don't have to and should be able to access the channels.

Not sure what to do next except cancel subscription.

Annie+UK — Fri, 15 Nov 2024 18:44:58 GMT

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

caesarome — Fri, 15 Nov 2024 19:26:31 GMT

@Gh9999 wrote:

We have no access to subscription channels even though we've been paying for them.

What is happening when you try to view one of these channels, what onscreen message do you see and what channels are you talking about here ?

Gh9999 — Fri, 15 Nov 2024 20:12:35 GMT

The message says,,,

Find out how to upgrade your subscription to get this channel at skyviewinghelp.com

Movie channels, sports channels.

We pay for these channels but ...

caesarome — Fri, 15 Nov 2024 20:23:57 GMT

Has anything changed on your account recently like you have got a replacement Sky+ box ?

Gh9999 — Fri, 15 Nov 2024 20:36:42 GMT

No replacement box.

We moved here 18 months ago and all was fine for around 11/12 months.

When the problem started, a sky engineer came and put a new card in the box.