topic Sky +hd volume in Sky+

Sky +hd volume

Stephen087 — Mon, 11 Nov 2024 13:58:53 GMT

When I change the volume I am disconnected from the Chanel in watching

Re: Sky +hd volume

Mark39 — Mon, 11 Nov 2024 14:58:33 GMT

Can you clarify what you mean by disconnected?

Re: Sky +hd volume

Stephen087 — Mon, 11 Nov 2024 15:07:23 GMT

Disconnected is not a clear indication.

when the volume changes the program I'm viewing cuts out ( black screen )

sky box unresponsive for 15 - 20 seconds. Sometimes longer requiring a power off.

I hope this gives you more information

Re: Sky +hd volume

Mark39 — Mon, 11 Nov 2024 15:22:55 GMT

@Stephen087 it does, but it's not something I've come across before. Does the same thing happen if you use the TV remote rather than the Sky remote to change volume?

Re: Sky +hd volume

Stephen087 — Mon, 11 Nov 2024 15:41:20 GMT

Hi Mark

in addition to the sky remote ( which was replaced a week or so ) I have the Logitech remote which causes the same problem. The tv is a Panasonic with the tv speakers disabled as I have a Bose solo 5 speaker for sound.

I forced a reload this morning to see if that may help with no effect.

thanks

Stephen

Re: Sky +hd volume

Annie+UK — Mon, 11 Nov 2024 15:43:40 GMT

Try turning OFF HDMI Control in the Sky Plus Settings, it might be conflicting with your TV

Re: Sky +hd volume

Stephen087 — Mon, 11 Nov 2024 16:15:56 GMT

Mark

turning HDMI control off seems to make no difference

Stephen

Re: Sky +hd volume

Mark39 — Mon, 11 Nov 2024 16:47:27 GMT

Odd. It appears the IR signal for changing the volume upsets your Sky box. Is your remote programmed to control your TV volume or your Bose volume or both? Or does your TV control the Bose volume?

Re: Sky +hd volume

Stephen087 — Mon, 11 Nov 2024 16:53:42 GMT

Hi Mark

the tv speakers are disabled, the only sound is through the Bose speaker

Stephen