topic Re: Intialising in Sky+

Intialising

ChrisFincham — Sat, 09 Nov 2024 14:50:36 GMT

Getting the 'wait for initialising' message on tv using an old sky plus HD box but when I called SKy for support, they said they cannot provide technical support for outdated equipment and could only offer a new contract for SKY Q which I had to reluctantly agreed to on behalf of my 87 year old father who has Alzheimer's and for whom the tv is now the only source of entertainment.
Elsewhere on the help forum it is suggesting that the box is not getting a signal from the dish so isn't that an equipment failure for which SKY is responsible? Which wires from the dish connect into the back of the box, could they be damaged/replaced in the meantime as SKY engineer will not be able to come out for 4 weeks! to install SKY Q? Any advice appreciated. Thanks

Re: Intialising

Daniel0210 — Sat, 09 Nov 2024 14:56:48 GMT

@ChrisFincham wrote:
Elsewhere on the help forum it is suggesting that the box is not getting a signal from the dish so isn't that an equipment failure for which SKY is responsible?

@ChrisFincham

The dish ownership transfers to the account holder so Sky are not responsible for a misaligned dish on Sky+ set ups which, as you've been told, is a legacy package and no longer supported.

In the short term (until Sky Q is set up) you would have to pay an independent satellite engineer to look at the dish.

Re: Intialising

Chrisfincham1 — Sat, 09 Nov 2024 14:58:44 GMT

Thanks but how can a dish become misaligned, certainly not be touched by the user. Is the issue not more likely to be connection into the back of the box?

Re: Intialising

Annie+UK — Sat, 09 Nov 2024 15:01:40 GMT

@Chrisfincham1 wrote:

Thanks but how can a dish become misaligned, certainly not be touched by the user. Is the issue not more likely to be connection into the back of the box?

Wind, Bird strike, vandalism, loose bolts etc...

Re: Intialising

Daniel0210 — Sat, 09 Nov 2024 15:01:52 GMT

@ChrisFincham

No need to have started a new user name!

Possibly but again, Sky will not send an engineer.

Re: Intialising

Mark39 — Sat, 09 Nov 2024 15:06:36 GMT

@Chrisfincham1 wrote:

Is the issue not more likely to be connection into the back of the box?

It's a possibility - more likely if the box has been disturbed. It's something he or you could have a look at. Check that the plug (or plugs) are securely fitted to the cable and is fully inserted into the socket(s).

Re: Intialising

TimmyBGood — Sun, 10 Nov 2024 09:50:02 GMT

@Chrisfincham1 wrote:

Is the issue not more likely to be connection into the back of the box?

Also now solely the responsibility of the user, not Sky. Strictly speaking this was always the case with Sky+ / Sky+ HD unless there was a Sky Protect policy in place at the address, but Sky was traditionally more generous with engineer attendance than it is today as they start the long wind-down of satellite services.