topic Re: Volume button not working on sky remote in Sky+

How to pair sky viewing card to Sky+ box

Tina551 — Sun, 27 Oct 2024 15:42:54 GMT

I used to use Sky.com/quick fix to pair sky viewing card to another box (still at main address) this page no longer seems to be available and any link I have found (activate etc) just loops back to the first page with no opportunity to add any details. The only customer service number I found sent me a link to this help forum!

Help would really be appreciated!

Thank you.

Re: How to pair sky viewing card to Sky+ box

Mark39 — Sun, 27 Oct 2024 15:46:15 GMT

See Sky's help here: https://www.sky.com/help/articles/sky-viewing-card-help-activate-plus

Re: How to pair sky viewing card to Sky+ box

Tina551 — Sun, 27 Oct 2024 16:03:04 GMT

Thank you Mark for the quick response, unfortunately that link seems to be broken, it just keeps looping back to previous page! I am wondering if Sky longer supports this as the Sky+ box is quite an old system! But I still need to pair the card!

Re: How to pair sky viewing card to Sky+ box

Annie+UK — Sun, 27 Oct 2024 16:05:42 GMT

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Re: How to pair sky viewing card to Sky+ box

Tina551 — Sun, 27 Oct 2024 17:59:42 GMT

Thank you for your reply but the box is not connected to the internet or phone line, do you know the telephone number to call? And out of interest do you know what happened to the Sky.com/quickfix option? That was so simple!

Re: How to pair sky viewing card to Sky+ box

Annie+UK — Sun, 27 Oct 2024 18:01:51 GMT

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: How to pair sky viewing card to Sky+ box

Tina551 — Sun, 27 Oct 2024 18:52:03 GMT

Thank you very much Annie, I will try to phone them tomorrow!

Re: How to pair sky viewing card to Sky+ box

Rikkidog — Mon, 28 Oct 2024 15:45:31 GMT

Hi , I've the same problem, I'd be interested in finding out how you get on regarding a solution.

Re: How to pair sky viewing card to Sky+ box

Tina551 — Mon, 28 Oct 2024 17:51:46 GMT

I will certainly post on here if I manage to resolve this! I have a telephone number but really had other things to do today other than put myself in a queue! I rather suspect that if I threaten to cancel my Sky subscription, I might get an answer!

Re: How to pair sky viewing card to Sky+ box

Rikkidog — Mon, 28 Oct 2024 19:21:42 GMT

Hopefully that threat should do the trick 🤞

Re: How to pair sky viewing card to Sky+ box

Quoman7 — Wed, 30 Oct 2024 07:21:29 GMT

@Tina551 wrote:

I used to use Sky.com/quick fix to pair sky viewing card to another box (still at main address) this page no longer seems to be available and any link I have found (activate etc) just loops back to the first page with no opportunity to add any details. The only customer service number I found sent me a link to this help forum!

Help would really be appreciated!

Thank you.

Hi @Tina551 It has recently come to our attention that :- From 29 October, you won’t be able to pair a viewing card to new/different Sky+ or Sky+HD boxes.

You will need to call SKY and talk to an advisor with regards to updating to either SKYQ, SKY Glass or SKY Stream.

Re: How to pair sky viewing card to Sky+ box

Exiled-in-HH — Wed, 30 Oct 2024 09:14:41 GMT

Are Sky going to make a public statement about this change🤔

Re: How to pair sky viewing card to Sky+ box

Mark39 — Wed, 30 Oct 2024 09:38:43 GMT

I would guess that's unlikely, presumably on the basis that Sky+ is a legacy product, no longer marketed and increasingly unsupported.

Re: How to pair sky viewing card to Sky+ box

Tina551 — Wed, 30 Oct 2024 16:56:20 GMT

Thank you all who replied to this problem! I think I now have my answer, time to give up or give in and upgrade!

Re: How to pair sky viewing card to Sky+ box

Exiled-in-HH — Thu, 31 Oct 2024 08:58:33 GMT

@Mark39 wrote:
I would guess that's unlikely, presumably on the basis that Sky+ is a legacy product, no longer marketed and increasingly unsupported.

So Sky is happy for subscribers to buy replacement Sky+ HD boxes only to find they can not be activated😔

Re: How to pair sky viewing card to Sky+ box

TimmyBGood — Thu, 31 Oct 2024 11:23:56 GMT

@Exiled-in-HH

I suspect they'd argue a second hand Sky+ HD box isn't a Sky product: people can choose to buy and sell them as free to air satellite receivers if they wish, but there's now no option to use hardware acquired that way as a platform to receive a subscription service.

Re: How to pair sky viewing card to Sky+ box

Exiled-in-HH — Thu, 31 Oct 2024 18:23:29 GMT

@TimmyBGood wrote:
@Exiled-in-HH

I suspect they'd argue a second hand Sky+ HD box isn't a Sky product: people can choose to buy and sell them as free to air satellite receivers if they wish, but there's now no option to use hardware acquired that way as a platform to receive a subscription service.

Correct ... BUT a responsible company might want to protect their customers from wasting money🤔

Re: How to pair sky viewing card to Sky+ box

nigea99 — Thu, 31 Oct 2024 18:28:48 GMT

@Exiled-in-HH wrote:

@TimmyBGood wrote:

@Exiled-in-HH

I suspect they'd argue a second hand Sky+ HD box isn't a Sky product: people can choose to buy and sell them as free to air satellite receivers if they wish, but there's now no option to use hardware acquired that way as a platform to receive a subscription service.

Correct ... BUT a responsible company might want to protect their customers from wasting money🤔

SKy may well inform SKY HD customers of the change but, if they do, it is more likely to be via personal comms to them rather than a global statements via press etc.

Re: How to pair sky viewing card to Sky+ box

Exiled-in-HH — Thu, 31 Oct 2024 18:56:21 GMT

@nigea99 wrote:
@Exiled-in-HH wrote:
@TimmyBGood wrote:
@Exiled-in-HH

I suspect they'd argue a second hand Sky+ HD box isn't a Sky product: people can choose to buy and sell them as free to air satellite receivers if they wish, but there's now no option to use hardware acquired that way as a platform to receive a subscription service.
Correct ... BUT a responsible company might want to protect their customers from wasting money🤔
SKy may well inform SKY HD customers of the change but, if they do, it is more likely to be via personal comms to them rather than a global statements via press etc.

Confirmation would be good😉

Re: How to pair sky viewing card to Sky+ box

oj01 — Fri, 01 Nov 2024 07:10:08 GMT

@Exiled-in-HH wrote:
@nigea99 wrote:
@Exiled-in-HH wrote:
@TimmyBGood wrote:
@Exiled-in-HH

I suspect they'd argue a second hand Sky+ HD box isn't a Sky product: people can choose to buy and sell them as free to air satellite receivers if they wish, but there's now no option to use hardware acquired that way as a platform to receive a subscription service.
Correct ... BUT a responsible company might want to protect their customers from wasting money🤔
SKy may well inform SKY HD customers of the change but, if they do, it is more likely to be via personal comms to them rather than a global statements via press etc.
Confirmation would be good😉

They've already been informed that all support and updates have ceased. Maybe they feel that covers this.