topic Re: Missing channels in Sky+

Missing channels

PTr2 — Fri, 01 Nov 2024 13:36:03 GMT

Most channels work, but at least the following channels are not working, an error message is coming up:

Witness

Atlantic

Max

Comedy

Re: Missing channels

Annie+UK — Fri, 01 Nov 2024 13:50:09 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

Re: Missing channels

Daniel0210 — Fri, 01 Nov 2024 14:01:42 GMT

@PTr2 wrote:

an error message is coming up:

@PTr2

And that message is…?

Re: Missing channels

PTr2 — Sat, 02 Nov 2024 10:46:33 GMT

Rebooted box and couldn't get any channels. Box put up message saying no signal and wouldn't even pass the signal from the terrestrial arial through to the TV.

Performed software update, no change.

Phoned Sky. They said a lot of the older boxes stopped working a couple of days ago when they introduced a new box or service or something.

They immediately agreed to send a new box and an engineer to install it.

Could take over a month as they are dealing with so many people with the same problem.

Re: Missing channels

Daniel0210 — Sat, 02 Nov 2024 10:51:12 GMT

@PTr2 wrote:

They immediately agreed to send a new box and an engineer to install it.

Could take over a month as they are dealing with so many people with the same problem.

@PTr2

Do you have Sky+ (where you've posted)? Sky no longer support Sky+ / Sky+HD issues now and there are no new boxes, they won't send you one, and they don't send out engineers for Sky+ issues.

Also, see the bottom of my signature below re card pairing.

Re: Missing channels

PTr2 — Sat, 02 Nov 2024 10:53:42 GMT

They've moved us over to something called Sky Signature and will be installing some new kind of box which has a remote you can speak to to change channels apparently, how exciting 🙂

Re: Missing channels

Daniel0210 — Sat, 02 Nov 2024 10:56:06 GMT

@PTr2

So, your being upgraded to Sky Q due to the reasons in my last post.

I will cc in another Superuser who has compiled a guide for those customers moving to Q

cc @nigea99

Re: Missing channels

PTr2 — Sat, 02 Nov 2024 10:57:24 GMT

Thanks. You're quite right, I've just seen an email from them referring to Sky Q.

Re: Missing channels

nigea99 — Sat, 02 Nov 2024 11:42:29 GMT

hi @PTr2

As @Daniel0210 says,

You may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q